Reporting quality indicator data
Approved providers of residential aged care services must submit quality indicator data every 3 months.
As required by law each residential aged care home must submit data, even if they are part of a larger provider group, except for the following services:
- Flexible care including transition care
- Short-Term Restorative Care Programme
- Multi-Purpose Services Program
- National Aboriginal and Torres Strait Islander Flexible Aged Care Program
- Innovative Care Programme.
New GPMS reporting process
From 3 July 2023, providers must report quality indicator data via a new Quality Indicators App in the Government Provider Management System (GPMS).
The dedicated App replaces the existing reporting function in the My Aged Care Provider Portal.
This means all providers must submit Quarter 4 2022-23 quality indicator data in the GPMS Quality Indicators App by 11.59pm on 21 July.
The App includes a bulk upload function to streamline the reporting process. This allows providers to consolidate and upload data for multiple services via the QI Program file upload template.
Visit the GPMS webpage for more information on accessing the new system.
For help submitting quality indicator data via GPMS, please contact the My Aged Care Provider and Assessor Helpline on 1800 836 799 from 8am to 8pm Monday to Friday and 10am to 2pm on Saturday, across Australia.
Submitting the data
There are resources available to help residential aged care providers and commercial benchmarking companies submit quality indicator data in the new Quality Indicators App in GPMS. This includes:
- data recording templates to collect and record the data. The template calculates and summarises data for each quality indicator ahead of submission.
- QI Program file upload template to submit consolidated data for multiple services at the same time.
- Government Provider Management System User Guide: Quality Indicators application for a step-by-step guide on entering and submitting your quality indicator data in GPMS.
- GPMS resources including help with logging in to the system and troubleshooting issues.
To understand the requirements for collecting, reporting and improving QI Program data, we recommend providers and commercial benchmarking companies read:
- National Aged Care Mandatory Quality Indicator Program Manual 3.0 – Part A to understand the definitions of each quality indicator and information on how to collect it.
- National Aged Care Mandatory Quality Indicator Program Manual 3.0 – Part B includes tools and resources to support continuous quality improvement across each quality indicator.
As required by law, providers must submit quality indicator data for their residential services by the deadline.