How the QI Program works

Understand how approved providers of residential aged care services collect and report on the quality indicators.

Reporting quality indicator data

Approved providers of residential aged care services must submit quality indicator data every 3 months.

As required by law each residential aged care home must submit data, even if they are part of a larger provider group, except for the following services:

New GPMS reporting process

From 3 July 2023, providers must report quality indicator data via a new Quality Indicators App in the Government Provider Management System (GPMS).

The dedicated App replaces the existing reporting function in the My Aged Care Provider Portal.

This means all providers must submit Quarter 4 2022-23 quality indicator data in the GPMS Quality Indicators App by 11.59pm on 21 July.

The App includes a bulk upload function to streamline the reporting process. This allows providers to consolidate and upload data for multiple services via the QI Program file upload template.

Visit the GPMS webpage for more information on accessing the new system.

See our new resources to help you submit your quality indicator data in GPMS.

For help submitting quality indicator data via GPMS, please contact the My Aged Care Provider and Assessor Helpline on 1800 836 799 from 8am to 8pm Monday to Friday and 10am to 2pm on Saturday, across Australia.

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

Submitting the data

There are resources available to help residential aged care providers and commercial benchmarking companies submit quality indicator data in the new Quality Indicators App in GPMS.  This includes:

To understand the requirements for collecting, reporting and improving QI Program data, we recommend providers and commercial benchmarking companies read:

As required by law, providers must submit quality indicator data for their residential services by the deadline.

Date last updated:

Help us improve health.gov.au

If you would like a response please use the enquiries form instead.