Learn about the program
Find out more about the QI Program. Learn what the quality indicators are, how the program works and how providers collect and report on the indicators.
How the program works
Understand the quality indicators and how aged care service providers collect and report on the indicators
Learn about the program expansion
We are expanding the QI Program further. Find out about the new quality indicators, including resources to help you.
Read the program manual
View our updated program manual collection.
My Aged Care
Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.
Latest news
Latest news
Aged Care Alert – Nominate your service to pilot new quality indicators
Don’t miss the chance to help shape additional quality indicators for the National Aged Care Mandatory Quality Indicator Program (QI Program) by participating in the pilot.
QI Program Manual
This manual for approved providers of residential aged care services covers: the aged care quality indicators, how to collect and submit your data; a range of tools and resources to support continuous improvement; information on how to access and use the QI Program tools in the My Aged Care portal.
Latest resources
Latest resources
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New residential aged care quality indicators launched 1 April 2023 – Webinar recording
This webinar provides information on the six new quality indicators introduced from 1 April 2023 as part of the National Aged Care Mandatory Quality Indicator Program.
National Aged Care Mandatory Quality Indicator Program Manual 3.0 – Part B
This manual is for government-subsidised residential aged care providers. Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators, including the new quality indicators introduced 1 April 2023.
QI Program Module 13 – Explaining the updates to the QI Program
This interactive module is for government-subsidised residential aged care providers. It outlines the recent updates to the QI Program.
National Aged Care Mandatory Quality Indicator Program Manual 3.0 – Part A
The QI Program Manual 3.0 – Part A outlines definitions of each quality indicator and information on how to collect and submit quality indicator data. It takes effect on 1 April 2023.
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