Privacy notice for tobacco plain packaging complaints form

Find out how we manage the personal information we collect about you when you send us a tobacco plain packaging complaint form.

When this privacy notice applies

This privacy notice applies to the tobacco plain packaging complaints form.

This notice explains how we (the Australian Government Department of Health and Aged Care) manage personal information to meet our obligations under the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information we collect

Optional information we collect about you includes your:

  • name
  • address
  • phone number
  • email.

Required information we collect about the business you’re reporting includes the:

  • type of business
  • business name
  • business address
  • type of breach
  • type of tobacco product involved, including the brand
  • date of the potential breach
  • details of the potential breach.

Why we collect this information

We need this information to determine whether a breach has taken place.

If you choose not to provide any contact information, we won’t be able to respond to you.

How we collect this information

We collect personal information directly from you.

Who we disclose your personal information to

We will disclose your information to anyone the law requires or authorises us to share with.

How we store your information

We store personal information on electronic media, including our Electronic Document and Records Management System and cloud computing solutions. We also hold personal information on paper files.

We protect electronic and paper records in accordance with Australian Government security policies, including the:

How you can access or correct your information

Contact us to access your personal information or correct it. The privacy policy includes more about this process.

Concerns and complaints

Our privacy policy explains how you can make a complaint if you think we have breached:

  • the Australian Privacy Principles
  • the Australian Government Agencies Privacy Code.

The privacy policy also explains how we will manage your complaint.

More on privacy

To find out more see our privacy page and our full privacy policy.


Tobacco complaints contact

Contact us if you have questions or complaints about tobacco advertising and sponsorship prohibition, or the requirements for packaging cigarettes and other tobacco products.
Date last updated:

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