Privacy notice for the National One Stop Shop newsletter

Find out how we manage any personal information we collect when you sign up to receive updates on the work of the Inter-Governmental Policy Reform Group and the National One Stop Shop.

When this privacy notice applies

This privacy notice applies to the National One Stop Shop newsletter.

This notice explains how we (the Australian Government Department of Health and Aged Care) manage personal information to meet our obligations under the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information we collect

We will collect your:

  • Email address
  • First and Last name
  • Company/Organisation
  • Job Title
  • Which stakeholder group best describes you.

Why we collect this information

We need this information to send you relevant updates on the National One Stop Shop from the Department of Health and Aged Care.

If you do not provide your email address, we cannot send you these updates.

How we collect this information

We collect personal information from you, via Mailchimp, when you sign up to receive the updates.

Who we disclose your personal information to

We use Mailchimp, an American email marketing service, to manage our mailing list. When you subscribe to our mailing list, you consent to Mailchimp collecting your email address on our behalf. Mailchimp also receives information from cookies about your use of the website (including your IP address). We recommend that you read Mailchimp’s privacy policy.

How we store your information

Your information will be transmitted to, and stored on Mailchimp servers in the United States.

Ordinarily, where the department discloses personal information to an overseas recipient, Australian Privacy Principle (APP) 8.1 requires the department to take reasonable steps to ensure that the overseas recipient does not breach the APPs.

However, if you subscribe to our mailing list, APP 8.1 will not apply to this disclosure and the department will not be accountable under the Privacy Act for any subsequent use or disclosure by the overseas recipient, and you will not be able to seek redress under the Privacy Act.

How you can access or correct your information

If you need to change your email address, use the link provided by Mailchimp at the bottom of the email update.


You can remove yourself from our mailing list by following the ‘unsubscribe’ links provided by Mailchimp in every email update.

You can also disable or refuse cookies or disable Flash player. However, you may not be able to use Mailchimp services if you disable cookies. If you need to contact Mailchimp, use its contact page.

Concerns and complaints

Our privacy policy explains how you can make a complaint if you think we have breached:

  • the Australian Privacy Principles
  • the Australian Government Agencies Privacy Code.

The privacy policy also explains how we will manage your complaint.

More on privacy

To find out more see our privacy page and our full privacy policy.

Date last updated:

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