On 1 November 2025, Support at Home replaced the Home Care Packages Program and the Short-Term Restorative Care (STRC) Programme. As a Support at Home provider, there are final steps you need to take to ensure a smooth transition to the new program.
For more details, refer to the:
- Support at Home program provider transition guide
- Guide for STRC providers transitioning to the Restorative Care Pathway.
Publish your prices
By 7 November, you must publish pricing information for each Support at Home service you deliver on your own website.
This information needs to specify the price for services during:
- standard weekday business hours (for example, 8am to 6pm)
- non-standard weekday hours (Saturdays, Sundays and public holidays).
Learn more about Support at Home prices.
Verify services and pricing
By 7 November, you must use the My Aged Care Service and Support Portal to:
- verify and update the services you deliver – this includes removing services that are not included in the Support at Home service list
- update pricing for the services you deliver
- revalidate that your service delivery area is accurate
- confirm outlet names and descriptions.
If you miss this deadline, your service and pricing details won’t show correctly in the My Aged Care’s Find a Provider tool.
Going forward, please keep your details up to date and notify us about certain changes.
Finalise Home Care Package claims
By 30 November, you are strongly advised to finalise all outstanding claims for Home Care Package (HCP) services delivered to 31 October via the Aged Care Provider Portal.
If applicable, you must report your balance of provider-held HCP Commonwealth unspent funds in your final claim.
If you miss this date, it will impact your ability to make timely claims for Support at Home services from 1 December.
From December, you will be able to claim as needed (up to once daily).
Learn more about:
Update common price for each service
Between 1 and 30 January, you must update your common price for each service.
You need to:
- calculate your common prices over the previous 2-month reporting period
- review your prices every 2 months to align with specific reporting periods
- update any change in common prices in the My Aged Care Service and Support Portal within 30 days.
Learn more about Support at Home prices.
AT-HM scheme data collection
You have until February 2026 to undertake the Assistive Technology and Home Modifications (AT-HM) scheme data collection.
You will need to collect and submit information on transitioned participants who need assistive technology and home modification, beyond their HCP unspent funds.
Learn more about the AT-HM scheme data collection.
Implement program guidance
You must deliver Support at Home services in line with program guidance and legislative requirements in the new Aged Care Act.
Please refer to the program manual, provider training and other Support at Home resources to understand and comply with the rules, procedures and responsibilities for the new program.
Use this guidance to:
- transition operations
- update policies and procedures
- train your workforce
- engage third party services.
Key Support at Home transition resources for providers
Key Support at Home transition resources for older people
Support transitioned participants
You will need to support participants who have transitioned from the HCP Program to understand:
- what’s changed under Support at Home (e.g. short-term pathways, quarterly budgets, participant contributions etc.)
- their rights and protections under the new Act.
We encourage you to share resources with your participants:
- booklet for older people, families and carers
- booklet for Aboriginal and Torres Strait Islander people
- Support at Home FAQs for older people
- letters we sent to HCP care recipients moving to Support at Home
- other participant resources on My Aged Care
- Services Australia’s aged care support information.
Supports available
To navigate the transition, you can seek support from: