Contacts
ACT, NSW, and VIC – Community Visitors Scheme (CVS) contact
Get in touch with the Southern Migrant and Refugee Centre if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Southern Migrant and Refugee Centre
Esis Tawfik
Landline
Mobile
Aged Care Approvals Round (ACAR) contact
Contact information for the Aged Care Approvals Round (ACAR)
Aged care assessment contact
Please email us if you have any questions about aged care assessment arrangements.
Aged Care Capital Assistance Program (ACCAP) contact
The Aged Care Capital Assistance Program (ACCAP) provides grants to build, extend, or upgrade aged care services or to build staff accommodation where older Australians have limited or no access.
Aged Care Consumer Experience Reporting
Contact us for more information about Resident’s Experience Surveys and reports.
Aged Care Council of Elders contact
Contact us for more information about or questions on the Council of Elders.
Australian Government Department of Health
Aged Care COVID-19 Grief and Bereavement Service
Contact the Aged Care COVID-19 Grief and Bereavement Service for free support for those affected by COVID-19 in the aged care sector. They are available 9 am to 5 pm AEDT, from Monday to Friday. This service is operated by the Australian Centre for Grief and Bereavement.
Aged care enquiries contact
Contact us if you have any general enquiries about aged care. You can also use this email address to submit aged care speaker request forms.
Aged Care Financial Monitoring and Business Assistance
Contact us for more information about Financial Monitoring and Business Assistance.
Aged Care Financing Authority (ACFA) secretariat
Email us if you have any questions about ACFA.
Aged care grants contact
Email us for information if you have questions about aged care grants.
Aged Care Provider Workforce Survey contact
Contact the Aged Care Provider Workforce Survey team for enquiries.
Aged care prudential compliance contact
Email us if you have questions on refunding residential aged care fees and refundable deposits.
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission capability review contact
Contact us if you have questions on the Aged Care Quality and Safety Commission capability review.
Aged care reforms contact
Email us if you have any questions about the changes to in home aged care.
Aged Care Sector Committee contact
Email us if you have any questions about the Aged Care Sector Committee.
Aged care sector newsletters contact
Contact us with any questions about our aged care sector announcements and newsletters.
Aged care state and territory emergency contacts
Aged care service providers can call the Australian Government Department of Health and Aged Care in their state or territory if they need help to find vacancies or resources to manage an emergency. These numbers are monitored at all times.
Victoria / Tasmania
New South Wales / Australian Capital Territory
South Australia
Queensland
Western Australia
Northern Territory
Aged care subsidies and supplements contact
Email us (subsidiesandsupplements@health.gov.au) if you have questions about aged care subsidies or supplements for approved providers.
Australian Department of Health
Aged care wage rise contact
Contact us for enquiries about the aged care wage rise for workers.
Aged Care Workforce Industry Council contact
The Aged Care Workforce Industry Council works with industry and government to implement the recommendations of the Aged Care Workforce Strategy. Contact them with questions about this work.
Aged care workforce programs contact
Contact the aged care workforce programs team for aged care program enquiries.
Ageing and Aged Care Engagement Hub
Our aged care engagement hub helps you stay up to date with aged care reforms and have your say on issues related to aged care.
Ageing and diversity contact
Email us if you have questions about diversity in ageing, Partners in Culturally Appropriate Care (PICAC), the Aged Care Diversity Framework or the Specialisation Verification Framework.
Australian Government Department of Health
Australian Centre for Grief and Bereavement
This centre provides support for bereaved and grieving Australians. It is an independent, not-for-profit organisation. They are available 9 am to 5 pm AEDT, from Monday to Friday.
Freecall (Australia wide)
Australian National Aged Care Classification (AN-ACC)
Email us if you have questions about the Australian National Aged Care Classification (AN-ACC).
Australian National Aged Care Classification (AN-ACC) contact
Get in touch with the Australian National Aged Care Classification (AN-ACC) team.
Carer Gateway respite service
Disability Support for Older Australians (DSOA) Program clients and their carers who do not already receive emergency respite under the DSOA Program may be able to access this support through the Carer Gateway.
Australian Government Carer Gateway
Commonwealth Home Support Programme contact
Contact us with general enquiries about the Commonwealth Home Support Programme.
Community Visitors Scheme (CVS) contact
Contact us if you have any questions about the CVS.
Community Visitors Scheme (CVS) LGBTI contact – NSW
ACON Health is the auspice that provides LGBTI CVS services in New South Wales. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall
Community Visitors Scheme (CVS) LGBTI contact – Qld
Queensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall
Community Visitors Scheme (CVS) LGBTI contact – SA
COTA SA is the auspice that provides LGBTI CVS services in South Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall
Community Visitors Scheme (CVS) LGBTI contact – Vic
Switchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Mobile
Community Visitors Scheme (CVS) LGBTI contact – WA
Umbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
COMPASS – Guiding Action on Elder Abuse
Visit the COMPASS website for information about elder abuse. The website also has a support directory and resources. COMPASS was created by Elder Abuse Action Australia (EAAA), with funding from the Australian Government Attorney-General’s Department.
Contact for impact analysis of alternative arrangements for allocating residential aged care places
Contact us with questions about the impact analysis project.
Continence Foundation of Australia
The Continence Foundation of Australia supports Australians affected by, or at risk of, bladder and bowel control problems.
Data Exchange helpdesk
Contact the Data Exchange helpdesk between 9:00am and 5:00pm (AEDT) Monday to Friday for help with this system. Aged care providers for the Commonwealth Home Support Programme must use the Data Exchange to record their services and generate reports.
Deaf Connect
Deaf Connect is funded by the Department of Health and Aged Care to provide sign language interpreting and captioning services to service providers.
Phone
SMS text
Dementia and Aged Care Services contact
Email us if you have questions about the Dementia and Aged Care Services (DACS) Fund.
Dementia Australia
Dementia Australia is the national peak body for people of all ages living with all forms of dementia, and their families and carers. They provide a range of information, education and support services, including the 24-hour National Dementia Helpline.
Dementia Expert Reference Group (DERG) secretariat
For more information on the Dementia Expert Reference Group, please contact the secretariat.
Dementia Support Australia
Dementia Support Australia helps health care professionals and family members supporting a person living with dementia. They provide a 24-hour helpline, specialised clinical support and advice for carers of people living with dementia when they experience changes in behaviour.
Dementia Training Australia
Dementia Training Australia provides dementia-specific accredited and non-accredited education, training, and professional development for aged and health care professionals.
Dementia, Ageing and Aged Care Mission Expert Advisory Panel contact
Contact for further information on the Dementia, Ageing and Aged Care Mission Expert Advisory Panel. The mission is funded by the Medical Research Future Fund (MRFF).
Disability Support for Older Australians (DSOA) Program contact
Email us if you have any questions about the DSOA Program.
Australian Government Department of Health
DSOA Funding Arrangement Manager contacts
Disability Support for Older Australians (DSOA) grant recipients (DSOA service coordinators) can contact their state or territory Funding Arrangement Manager (FAM) to discuss contract variations.
Australian Capital Territory/New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
Elder abuse phone line
1800 ELDERHelp (1800 353 374) is a free call phone number that automatically redirects callers seeking information and advice on elder abuse with the phone service in their state or territory. The phone line has been set up in collaboration with state and territory governments.
1800ELDERHelp
Engagement office – Aged care digital transformation
Contact us with questions about our work on digital transformation in the aged care sector, or to request targeted Health presentations at existing industry or government forums.
Extra service status in residential aged care contact
Contact us if you have questions about extra services or extra service status. Email your query or call the number below.
NSW and ACT
Freecall - ask for the places management team in your state or territory
Fees and payments for younger people in aged care contact
If you're an aged care service provider, you can contact us for information about fees and payments while a younger person is in your care.
Financial and Prudential Monitoring, Compliance and Intervention Framework contact
Contact us if you have questions about managing prudential risk in residential aged care reforms.
Forms Administration contact
If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (the Department’s ACFR collection contractor).
GEN aged care data
Visit the GEN website for data, statistics and reports on aged care services in Australia. GEN is designed for all users including students, researchers, data modellers, the media and actuaries. You can request customised data if the published information does not meet your needs.
GriefLine
Griefline provides free and confidential counselling and support to people experiencing grief and loss across Australia, inclusive of remote, regional, rural and metropolitan regions.
Home Care Packages Program assurance reviews contact
Contact us for more information about Home Care Packages Program assurance.
Australian Government Department of Health
Home Support Operations Branch contact
Contact the Home Support Operations Branch for information about the Commonwealth Home Support Programme (CHSP).
Australian Government Department of Health
Improved Payment Arrangements for Home Care contact
For enquiries regarding aged care claiming and payments contact Service Australia on 1800 195 206 (from 8.30am to 5pm AEDT, Monday to Friday) or at the following address:
Independent assessor contact
Email the independent assessor, Australian Healthcare Associates, if you have questions about your Specialisation Verification application.
Infection prevention and control lead contact
Contact us for more information about the IPC Lead requirements.
Minimising inappropriate use of restraint contact
Email us if you have questions or want more information about minimising inappropriate use of restraint in aged care.
Multi-Purpose Services Program contact
Contact us if you have questions about the Multi-Purpose Services Program or want more information about flexible aged care services in regional and remote areas.
Australian Government Department of Health
My Aged Care
Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.
My Aged Care
My Aged Care for Star Ratings
For more information about Star Ratings please call My Aged Care on 1800 200 422.
My Aged Care service provider and assessor helpline
This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
National Aboriginal and Torres Strait Islander Flexible Aged Care Program contact
Email us if you’re an aged care service provider and have questions about the program.
National Aged Care Advisory Council Contact
Contact us for more information on the National Aged Care Advisory Council.
National Aged Care Advocacy Program (NACAP) contact
Contact us if you have questions about NACAP or upcoming funding rounds.
National Continence Helpline
The National Continence Helpline is staffed by a team of continence nurse advisers and is available to anyone in Australia. It operates from 8am to 8pm (AEST) Monday to Friday.
National continence helpline
National Dementia Helpline
The National Dementia Helpline is a free confidential phone and email information and support service. The helpline operates 24 hours a day, 7 days a week, 365 days a year.
National Disability Advocacy Program
Disability Support for Older Australians (DSOA) Program clients can get support and find an advocate through the Department of Social Services' National Disability Advocacy Program.
Australian Government Department of Social Services
National Disability Insurance Agency (NDIA) contact
Contact the NDIA if you have questions about the National Disability Insurance Scheme (NDIS).
National Mailing and Marketing contact
You can order hard copies of brochures, booklets and other publications from National Mailing and Marketing.
Aged care publications
Other Health publications
National Residential Medication Chart contact
Contact us for if you have questions about the paper and electronic National Residential Medication Chart (NRMC) and the electronic NRMC (eNRMC) trial.
NDIS Quality and Safeguards Commission
Disability Support for Older Australians (DSOA) Program clients can contact the NDIS Quality and Safeguards Commission if they have concerns about the quality of care being provided by their service coordinator that they cannot resolve. Contact them by phone or user their online complaint form.
Australian Government NDIS Quality and Safeguards Commission
Northern Territory – Community Visitors Scheme (CVS) contact
Get in touch with Anglicare NT if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Anglicare NT
Stephanie Bradley
Stephanie Bradley
Office of the Interim Inspector-General of Aged Care
Contact for the Office of the Interim Inspector-General of Aged Care.
Older Persons Advocacy Network (OPAN) contact
Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
Open Arms – Veterans and families counselling
Open Arms provide mental health and wellbeing support for current and ex-serving Australian Defence Force personnel and their families. You can contact them anytime for crisis support – they're available 24 hours a day.
Provider Governance Section
Contact the Provider Governance Section for more information about strengthening governance in aged care.
Provider Governance Section
QI Program contact
Contact us for more information about the National Aged Care Mandatory Quality Indicator Program (QI Program).
Australian Government Department of Health and Aged Care
Queensland – Community Visitors Scheme (CVS) contact
Get in touch with the Queensland Community Care Network if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Queensland Community Care Network
Kieran Mawdsley
Kieran Mawdsley
Rapid antigen testing in aged care
Contact us for more information about rapid antigen testing for COVID-19 in aged care.
General enquiries
Orders and nominations enquiries
For RAT supply and delivery enquiries
Refundable Accommodation Deposit Loan Program contact
Contact us with questions about the Refundable Accommodation Deposit Loan Program for residential aged care providers. Use the subject line ‘RAD support loan – query’. We will respond within 3 to 5 business days.
Regulatory Alignment contact
Contact us for information about the work to align regulation across the care and support sectors or the governing Senior Officer Group. To join our mailing list please email us.
Regulatory Strategy
Please contact us for information about the new aged care regulatory model.
Remote and Aboriginal Torres Strait Islander Aged Care SDAP contact
Email us if you have questions about the Remote and Aboriginal Torres Strait Islander Aged Care Service Development Assistance Panel (SDAP).
Report suspected fraud against aged care programs
Contact us to report suspected fraud against our aged care programs. Our hotline is open 9am to 5pm Australian Eastern Daylight Time (AEDT), Monday to Friday.
Australian Government Department of Health and Aged Care
Residential Aged Care (RAC) Funding Trial contact
Contact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.
Australian Government Department of Health
Residential aged care accommodation design contact
Contact us for information about the residential aged care accommodation design consultation.
Residential aged care and home care fees contact
Contact us about fees and accommodation costs for residential respite care, home care (basic daily fee, income tested care fee) and residential aged care.
Residential Aged Care Funding Reform Working Group Secretariat
Contact the secretariat if you have questions about the RAC Funding Reform Working Group.
Serious Incident Response Scheme (SIRS) contact
Email the Aged Care Quality and Safety Commission (the Commission) if you have any questions about SIRS for government-subsidised aged care.
Services Australia aged care providers enquiry line
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
Services Australia compensation recovery for aged care contact
This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Short-Term Restorative Care Programme contact
Email us to find out more or if you have questions about the STRC Programme.
Sign language interpreting and captioning service for Deaf, Deafblind or hard of hearing older Australians
Contact Deaf Connect if you are over 65 and want to book a free interpreter or captioning service.
Deaf Connect
SMS text
South Australia – Community Visitors Scheme (CVS) contact
Get in touch with Southern Volunteering if you want to refer someone or yourself to the CVS, or would like to become a volunteer visitor.
Southern Volunteering
Mel Kerton
Mel Kerton
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