Transitioning to Support at Home on 1 November 2025

Before 1 November 2025, there are steps that providers can take to ensure their transition to Support at Home is successful. Refer to the Support at Home Program Provider Transition Guide for the full list of transition activities.

Understand program details

Providers need to understand the details of the new program and changes under the new Aged Care Act, so they are prepared to meet their obligations and deliver Support at Home services.  

Key areas include:

• obligations and conditions of registration
• assessment and reassessments
• classifications for ongoing services and classifications for transitioned HCP care recipients
• service list and service pricing
• care management and self-management
• three short-term pathways including Restorative Care Pathway
• Assistive Technology and Home Modifications (AT-HM) scheme
• End-of-Life Pathway
• participant contribution
• workforce requirements. 

Refer to the Support at Home program manual and other resources to understand the details of the program. 

Learn more about features of the Support at Home program.

Verify your details

To ensure a smooth transition of data and information, please verify:

• registration categories assigned during the deeming process
• bank details with Services Australia
• service provider information, including service contact details and postal addresses, in Government Provider Management System.

You will also need to prepare to update the following for 1 November 2025:

• services you are delivering, removing any services that are not in the Support at Home service list
• verify and update service and pricing information on your website and in the My Aged Care Service and Support Portal.

Update operations

You will need to identify what operational changes and preparation activities are required to begin delivering Support at Home. 

This may include (but is not limited to): 

• setting up financial and reporting processes and systems (e.g. managing care management funds, collecting participant contributions)
• preparing ICT systems for transition of required data and information to submit itemised invoices to Services Australia
• establishing and updating procedures to align with Support at Home and obligations under the new aged care regulatory model (e.g. implement complaints management system)
• updating communication products for participants to align with Support at Home program.

For more information, see Support at Home Program Provider Transition Guide.

Workforce planning

You will need to determine your workforce requirements and ensure your workforce are prepared to deliver Support at Home. 

This may include:

• providing training on the Support at Home program details and regulatory obligations
• training administrative staff on financial and other reporting
• ensuring care partners and service delivery staff hold relevant health qualifications
• understanding the legal requirements to engage third-party providers.

Training resources are now available for providers and their workforce. 

Set and publish new prices

You will continue to set your own prices for the first months of the program. From 1 July 2026, Australian Government price caps will apply. 

To help set your Support at Home prices, please refer to:

• Pricing guidance fact sheet for setting and publishing prices.
• Summary of indicative prices to compare your prices with the rest of the market.

In preparation for 1 November 2025, you will need to:  

1. discuss pricing changes with your care recipients  
2. ensure care recipients enter into a new Support at Home service agreement or sign a variation to their Home Care Agreement
3. prepare to publish service and pricing information on your website in the My Aged Care Service and Support Portal by 30 October 2025.

Consumer protections apply to prices for Support at Home services. See the factsheet for care recipients about consumer protections and how prices will be set under Support at Home.

Learn more about provider payment arrangements

Prepare your care recipients

To ensure a smooth transition for Home Care Package care recipients to Support at Home, providers must do the following before 1 November 2025:

• Care need to engage with transitioning HCP care recipients to discuss their care plans, quarterly budgets and service agreements (currently known as Home Care Agreements).
• Establish new service agreements or an addendum or variation to a current Home Care Agreement with all transitioning HCO care recipients that sets out their services and prices, which they will need to consent to and sign.
• Ensure transitioning care recipients understand what contributions they may need to pay for Support at Home services.
• Ensure HCP care recipients receive the Statement of Rights and are supported to understand it, along with key information on complaints, feedback, Code of Conduct, privacy, contributions, service cessation, and care plans. 
• Identify care recipients needing assistive technology and home modifications who do not have sufficient unspent funds, inform  the department via the AT-HM scheme data collection process to assist their transition to the AT-HM scheme.
• Identify care recipients using third-party workers as part of self-management. Identify whether these third-party workers meet regulatory requirements and engage these workers to deliver services to the participant.

Providers have an essential role in supporting care recipients moving to Support at Home to understand the program, including:

• the no worse off principle
• participant contributions
• care management
• self-management
• service list
• new short-term pathways
• reassessment.

From late September 2025 we sent letters to HCP care recipients transitioning to Support at Home providing more information about the estimated financial contribution to aged care. A copy of the Support at Home booklet for older people, families and carers was included in this pack. 

Services Australia as created a Support at Home eKit to help you access estimated contribution rates, talk to older people about their estimate and respond to questions. 

In May 2025 we sent letters to HCP care recipients transitioning to Support at Home that included a checklist for them to know the actions they need to take for a smooth transition. Older people can also refer to:

• Support at Home booklet for older people, families and carers
• My Aged Care.

Resources

We have released resources to help providers better understand the Support at Home program and prepare for 1 November 2025. Check back regularly for updates.