Residential aged care contacts

A list of contacts for residential aged care providers.

Contacts

Access Care Network Australia

For more information about how the survey is conducted please contact our third party partner, Access Care Network Australia. Together with HealthConsult, they conduct the survey on our behalf.

ACT, NSW and Vic – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Ageing with Grace if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Ageing with Grace
Phone

Aged care food and nutrition reporting requirements contact

Contact us if you have questions about aged care nutrition reporting requirements.
Australian Government Department of Health and Aged Care

Aged care provider reporting helpdesk

Email us for assistance with Quarterly Financial Reports, Aged Care Financial Reports, and reporting your residential care labour costs and hours data.

Aged care prudential compliance contact

Email us if you have questions on refunding residential aged care fees and refundable deposits.
Australian Government Department of Health and Aged Care

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission

Aged care state and territory emergency contacts

Aged care service providers can call the Australian Government Department of Health and Aged Care in their state or territory if they need help to find vacancies or resources to manage an emergency. These numbers are monitored at all times.
Australian Government Department of Health and Aged Care
Victoria / Tasmania
New South Wales / Australian Capital Territory
South Australia
Queensland
Western Australia
Northern Territory

Aged care subsidies and supplements contact

Email us if you have questions about aged care subsidies or supplements for approved providers.
Australian Government Department of Health and Aged Care

Extra service status in residential aged care contact

Contact us if you have questions about extra services or extra service status. Email your query or call the number below.
Australian Government Department of Health and Aged Care
Freecall - ask for the places management team in your state or territory

Financial and Prudential Monitoring, Compliance and Intervention Framework contact

Contact us if you have questions about managing prudential risk in residential aged care reforms.
Australian Government Department of Health and Aged Care

Minimising inappropriate use of restraint contact

Email us if you have questions or want more information about minimising inappropriate use of restraint in aged care.
Australian Government Department of Health and Aged Care

My Aged Care for Star Ratings

If you are an older person, family member or carer who would like to speak with someone about Star Ratings, call the My Aged Care Contact Centre on 1800 200 422 from 8am to 8pm Monday to Friday and 10am to 2pm Saturday.
My Aged Care

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
My Aged Care

National Aged Care Advocacy Program (NACAP) contact

Contact us if you have questions about NACAP or upcoming funding rounds.
Australian Government Department of Health and Aged Care

Northern Territory – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Anglicare NT if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Anglicare NT
Stephanie Bradley
Phone

Older Persons Advocacy Network (OPAN) contact

Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
Older Persons Advocacy Network

Queensland – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with the Queensland Council for LGBTI Health if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Queensland Council for LGBTI Health
Phone

Residential Aged Care (RAC) Funding Trial contact

Contact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.
Australian Government Department of Health and Aged Care

Residential aged care and home care fees contact

Contact us for policy information about fees and accommodation costs for residential aged care, home care (basic daily fee, income tested care fee) and residential respite care.
Australian Government Department of Health and Aged Care

Services Australia aged care providers enquiry line

Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).
Services Australia

Services Australia compensation recovery for aged care contact

This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Services Australia

Sign language interpreting and captioning service for Deaf, Deafblind or hard of hearing older Australians

Contact Deaf Connect if you are over 65 and want to book a free interpreter or captioning service.
Deaf Connect
Deaf Connect
SMS text

South Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Southern Volunteering if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Southern Volunteering
Phone

Tasmania – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Lifeline Tasmania if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Lifeline Tasmania
Phone

Translating and Interpreting Service (TIS) National

TIS National is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Australian Government Department of Home Affairs
Date last updated:

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