Residential aged care contacts

A list of contacts for residential aged care providers.

Contacts

ACT, NSW and Vic – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Ageing with Grace if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Ageing with Grace
Phone

Aged care food and nutrition reporting requirements contact

Contact us if you have questions about aged care nutrition reporting requirements.
Australian Government Department of Health and Aged Care

Aged care prudential compliance contact

Email us if you have questions on refunding residential aged care fees and refundable deposits.
Australian Government Department of Health and Aged Care

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission

Aged care state and territory emergency contacts

Aged care service providers can call the Australian Government Department of Health and Aged Care in their state or territory if they need help to find vacancies or resources to manage an emergency. These numbers are monitored at all times.
Australian Government Department of Health and Aged Care
Victoria / Tasmania
New South Wales / Australian Capital Territory
South Australia
Queensland
Western Australia
Northern Territory

Aged care subsidies and supplements contact

Email us if you have questions about aged care subsidies or supplements for approved providers.
Australian Government Department of Health and Aged Care

Australian National Aged Care Classification (AN-ACC)

Email us if you have questions about the Australian National Aged Care Classification (AN-ACC).

Community Visitors Scheme (CVS) LGBTI contact – NSW

ACON Health is the auspice that provides LGBTI CVS services in New South Wales. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall

Community Visitors Scheme (CVS) LGBTI contact – Qld

Queensland Aids Council Inc is the auspice that provides LGBTI CVS services in Queensland. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall

Community Visitors Scheme (CVS) LGBTI contact – SA

COTA SA is the auspice that provides LGBTI CVS services in South Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Freecall

Community Visitors Scheme (CVS) LGBTI contact – Vic

Switchboard Victoria is the auspice that provides LGBTI CVS services in Victoria. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.
Phone
Mobile

Community Visitors Scheme (CVS) LGBTI contact – WA

Umbrella Multicultural Community Care Services Inc is the auspice that provides LGBTI CVS services in Western Australia. Contact them if you have questions about the services, want to refer someone or yourself for visits, or would like to become a volunteer visitor.

Extra service status in residential aged care contact

Contact us if you have questions about extra services or extra service status. Email your query or call the number below.
Freecall - ask for the places management team in your state or territory

Financial and Prudential Monitoring, Compliance and Intervention Framework contact

Contact us if you have questions about managing prudential risk in residential aged care reforms.

Minimising inappropriate use of restraint contact

Email us if you have questions or want more information about minimising inappropriate use of restraint in aged care.

My Aged Care for Star Ratings

For more information about Star Ratings please call My Aged Care on 1800 200 422.

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

National Aged Care Advocacy Program (NACAP) contact

Contact us if you have questions about NACAP or upcoming funding rounds.

Northern Territory – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with Anglicare NT if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Anglicare NT
Stephanie Bradley
Phone

Older Persons Advocacy Network (OPAN) contact

Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.

Queensland – Aged Care Volunteer Visitors Scheme (ACVVS) contact

Get in touch with the Queensland Council for LGBTI Health if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Queensland Council for LGBTI Health
Phone

Residential Aged Care (RAC) Funding Trial contact

Contact us if you have questions about the Residential Aged Care (RAC) Funding Reform trial.
Australian Government Department of Health

Residential aged care and home care fees contact

Contact us for policy information about fees and accommodation costs for residential aged care, home care (basic daily fee, income tested care fee) and residential respite care.

Services Australia aged care providers enquiry line

Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, transitional and respite care extensions, and the Aged Care Funding Instrument (ACFI).

Services Australia compensation recovery for aged care contact

This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Date last updated:

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