We can answer enquiries about the rules and regulations of:
- the basic daily fee
- means tested care fees
- accommodation payments, including maximum permissible interest rate (MPIR) and base interest rate (BIR)
- refundable deposit refunds
- additional service fees
- extra service fees
- applications for an extension to the time to enter into an accommodation agreement&n
- pre-1 July 2014 residential care fees, including income tested fees, accommodation bonds and charges.
Emails unrelated to the listed topics will not receive a response. For other enquiries, please email enquiries@health.gov.au.
(The Department of Health and Aged Care cannot provide you with financial or legal advice).
Aged Care Means Assessment Forms
We cannot accept aged care means assessment forms. These must be submitted to Services Australia. Any submissions received will not be forwarded on.
Fee advice letters
We cannot access aged care records to resolve fee issues. Care recipients with questions or concerns about their fee advice letters should contact Services Australia.
Contact
Organisation:
Australian Government Department of Health and Aged Care
Email:
Date last updated: