Provider reporting

As an aged care registered provider, you will need to meet requirements under the Aged Care Act and Aged Care Rules relevant to your registration category or categories. These requirements will depend on the services you deliver or are funded to deliver.

Use the Aged Care Provider Requirements Search tool to find your requirements.

The Aged Care Quality and Safety Commission monitors registered providers’ financial performance through the Financial and Prudential Standards.

Finance and operations reporting

Reporting helps us to:

• ensure provider funding is based on actual care costs
• identify and support at-risk providers
• ensure effective governance
• monitor the quality and safety of service delivery.

Reports are submitted for:

• Aged Care Financial Report (ACFR)
• Quarterly Financial Report (QFR), including care minutes
• Provider Operations Collection Form
• 24/7 registered nurse coverage
• National Aged Care Mandatory Quality Indicator Program.

Reporting portals

We use several portals for providers to report:

• Government Provider Management System (GPMS) to report on:
  • Quarterly Financial Report
  • provider operations
  • 24/7 registered nurses
  • quality indicators
  • Star Ratings
• Forms Administration to submit Aged Care Financial Report.

Publishing reports

We use information that has been reported to publish:

• aged care research and reporting, for sector performance updates including the Quarterly Financial Snapshot and the Financial Report on the Australian Aged Care Sector
• residential aged care and Support at Home providers’ finance and operations information and Star Ratings on My Aged Care ‘Find a provider’ tool to increase transparency and ensure older people, their families and carers can make informed decisions.

Information management and record keeping

You are accountable for your service information management. This includes how you use, record or share information, such as

• personal information as listed in the Privacy Act 1988
• information that is not public or easy to find that may harm the financial interests of an organisation.

When managing the information of older people in your care, you must:

• respect their personal privacy
• protect their personal information, such as information about their health and finances
• allow them to choose when their personal information can be given to someone else, such as an advocate or a lawyer.