Provider Operations Collection Form

Reporting for greater transparency

The Royal Commission into Aged Care Quality and Safety recommended that older people have better access to information on the operations of approved providers.

Residential aged care, home care and transition care providers report information on their operations. The information collected is published on the My Aged Care through the 'Find a Provider' tool.

Read more about the publishing of finance and operations information.

Submitting information

The operations reporting period is 1 July to 30 June each year. 

Submitting information commences in July and is due by 31 October each year.

Residential aged care and home care providers submit information through the Provider Operations Collection Form on the Government Provider Management System (GPMS). 

See resources and information on GPMS.

Transition care providers submit information through the Transition Care Annual Accountability Report.

Providers operating under grant agreement do not submit operations reporting. They include:

• Commonwealth Home Support Programme
• National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

Operations to be reported

Residential aged care and home care providers are required to report:

• executive position details, such as the Chief Executive Officer
• governing body membership, including:
  • number of independent non-executive members and clinical care representation
  • whether the provider has exemption from this responsibility
• a statement signed by the governing body stating whether the provider did or did not comply with its duties under the aged care legislation and:
  • each duty the provider failed to comply with
  • whether the non-compliance affected one or more services
  • the reasons why the provider failed to comply
  • actions taken to rectify the non-compliance
  • resolution of the non-compliance
• diversity information, including:
  • representation of First Nations, disability, gender diverse and cultural and linguistically diverse communities (or any other diversity demographic) within the provider’s governing body
  • initiatives to support a diverse and inclusive environment for care recipients, residents and staff
• common kinds of feedback and complaints received by each service
• key improvements made to service quality.

Transition care providers must report:

• common kinds of feedback and complaints received by each service
• key improvements made to service quality.

Resources

For more information, see:

• Provider Operations Reporting Collection Form – user guide
• Provider Operations Reporting – quick reference guide
• Provider operations reporting – frequently asked questions
• GPMS – user guide
• Provider operations reporting – fact sheet.

Contact

 GPMS access support

Provider Operations Collection Form