Responsibilities of Short-Term Restorative Care (STRC) providers

Program management 

STRC providers coordinate and deliver the day-to-day care. This includes:

• accepting clients for short-term restorative care
• working with clients to develop their flexible care agreements 
• providing services in line with the flexible care agreement and care plan 
• having processes in place to receive, record and resolve complaints
• handling complaints fairly, promptly, confidentially and without retribution
• keeping service-level information on My Aged Care up to date. 

The STRC subsidy rate will increase from 1 January 2025 for some Short-Term Restorative Care Programme workers. Find out more about better and fairer wages for aged care workers.

Quality

To ensure quality of STRC care, providers must:

• meet quality standards 
• develop flexible care agreements with clients, their carer or their representative
• participate in any monitoring or evaluation activities we carry out 
• use the STRC subsidy properly and charge client fees appropriately
• pay the increased award wage for relevant aged care workers 
• meet all legislative requirements. 

Read more about provider responsibilities in chapter 3.10 of the manual. 

Services you can provide

You can provide STRC services in a client’s home, an aged care home, or both.

Find out about the services you can and cannot provide when delivering STRC services.

Responsibilities to clients 

When delivering STRC services, you must: 

• provide clients with a care plan  that forms part of the flexible care agreements 
• coordinate multidisciplinary teams to deliver care
• help your clients be as independent as possible.  

Read more about managing STRC services. 

Reporting requirements 

All providers must: 

• meet compulsory reporting requirements 
• notify us about service changes 
• collect and provide data under the National Aged Care Mandatory Quality Indicator Program. 

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