Home Care Packages Program resources
A list of resources — including guides, fact sheets and other publications — for home care providers.
- 11 May 2021Fact sheet
The National Priority System for Home Care Packages started on 27 February 2017. It allows for the fairer allocation of packages to people based on their needs and circumstances, no matter where they live.
- 26 March 2021Guideline
This schedule applies to residential and home care recipients who first entered care on or after 1 July 2014. It also applies to those who entered care before this date and have chosen to be covered by the 1 July 2014 arrangements.
- 26 March 2021Guideline
This schedule applies to residential and home care recipients who first entered care before 1 July 2014 and have not chosen to be covered by the 1 July 2014 fee arrangements. It includes basic daily fees, income-tested fees, and rates and charges that apply to residents.
- 26 February 2021Guideline
This manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.
- 28 January 2021Guideline
An information booklet on fees for Home Care Packages and residential aged care, for people entering care from 1 July 2014. While the rates and thresholds used in this booklet are now dated, the calculation methodology is still correct.
- 2 September 2020Fact sheet
This flow chart shows who is eligible for the Aged Care Workforce Retention Payment.
- 7 August 2020Fact sheet
This flow chart shows each step of the Aged Care Workforce Retention Payment enquiry process
- 7 August 2020Form
If you have talked to your employer and they were not been able to help with an Aged Care Workforce Retention Payment issue, or you feel you cannot talk to your employer, use this form to request our help.
- 13 July 2020Guideline
Approved aged care providers should read this guide before submitting an application to combine residential care services or Home Care Package services.Part of a collection: Management of Places Forms and Guidance Material for Approved Providers
- 21 May 2020Guideline
This guide is for providers of aged care and disability services who offer home care and support services to older people living at home and people with disability living in the community. It provides information and guidance on how to stay safe from coronavirus (COVID-19).
- 19 February 2020Guideline
This document is for providers of government-subsidised residential aged care and Home Care Packages. It includes who is eligible for the CVS, what to do if your care recipient cannot attend a scheduled visit, and your responsibilities as a service provider.
- 12 July 2019Guideline
Eligibility for the viability supplement is based on the location where your home care recipient receives services. From 1 January 2017, we use the MMM suburb and locality classification.
- 8 July 2019Fact sheet
As a home care provider, you must include your prices for common Home Care Package services in a pricing schedule. This example shows what’s included in the schedule. You must include a copy of the schedule in all home care agreements.
- 8 July 2019Fact sheet
This document is for home care providers. It answers frequently asked questions about the new legislative requirements to improve home care pricing information.
- 1 July 2019Fact sheet
This document shows how we explain the different parts of the pricing schedule to older Australians and their families. As a home care provider, you will see these definitions when you enter your prices in the My Aged Care provider portal.
- 15 May 2019Fact sheet
This fact sheet provides information to home care providers about the policy decisions for the new home care pricing schedule. This includes the approach to the schedule, care management, administration costs, information about transition and next steps.
- 9 May 2019Procedure
This checklist can help home care providers change over to the new Home Care Package pricing arrangements. It includes a list of tasks and links to resources about Home Care Package pricing. The new arrangements started on 1 July 2019.
- 8 January 2019Fact sheet
This information pack is for home care providers. It provides a summary of the 1 July 2019 improvements to home care pricing. We encourage providers to use this pack to support their change over to the new pricing arrangements and as an educational tool to inform staff about the new arrangements.
- 1 February 2018Infographic
This diagram shows the key steps that providers should follow when providing Home Care Packages. It provides links, where available, to further guidance information.
- 5 December 2017Form
This form is for home care providers. Use this form if you want to transfer one of your Home Care Package services to another approved provider.
- 7 November 2017Fact sheet
This fact sheet explains to home care approved providers how to manage Home Care Packages in My Aged Care, so that clients can enter care as quickly as possible, and the provider can claim subsidies.
- 13 October 2017Fact sheet
This checklist is for home care and Commonwealth Home Support Programme providers. It has what to do before and during a heatwave.Part of a collection: Caring for Older People in Warmer Weather
- 12 December 2016Guideline
This scale is part of the Psychogeriatric Assessment Scales (PAS). Aged care providers can use this to test cognitive impairment of care recipients. It includes the questions and the scoring method.