Home Care Packages Program resources
A list of resources — including guides, fact sheets and other publications — for home care providers.
Schedule of Fees and Charges for Residential and Home Care
29 June 2022GuidelineThis schedule applies to residential and home care recipients who first entered care on or after 1 July 2014. It also applies to those who entered care before this date and have chosen to be covered by the 1 July 2014 arrangements.
Schedule of Fees and Charges for Pre-1 July 2014 Residential and Home Care Recipients
29 June 2022GuidelineThis schedule applies to residential and home care recipients who first entered care before 1 July 2014 and have not chosen to be covered by the 1 July 2014 fee arrangements. It includes basic daily fees, income-tested fees, and rates and charges that apply to residents.
Improving Home Care Pricing Information
5 May 2022Fact sheetThis fact sheet will help care recipients to be better informed and take action about home care charges and services they are not satisfied with.
Improved payment arrangements for home care – care recipient fact sheet
16 February 2022Fact sheetThis fact sheet provides updated information for home care recipients.
Part of a collection: Improved Payment Arrangements (IPA) for care recipientsImproved payment arrangements for home care – provider fact sheet
16 February 2022Fact sheetThis fact sheet provides information for home care providers.
Guide to Combining Aged Care Services
23 November 2021GuidelineApproved aged care providers should read this guide before submitting an application to combine residential care services.
Part of a collection: Management of Places Forms and Guidance Material for Approved ProvidersCoronavirus (COVID-19) Guide for Home Care Providers
22 November 2021GuidelineThis guide is for providers of aged care and disability services who offer home care and support services to older people living at home and people with disability living in the community. It provides information and guidance on how to stay safe from coronavirus (COVID-19).
Home Care Packages Program Assurance Framework
25 October 2021Strategy or frameworkThe Home Care Packages (HCP) Program Assurance Framework outlines how the Department will conduct assurance of the program.
Home Care Packages Program Annual Assurance Plan 2021-22
7 October 2021Strategy or frameworkThe Home Care Packages Program Annual Assurance Plan 2021-22 protects the integrity of the Home Care Packages (HCP) Program funding through evidence-based assurance of the HCP Program’s design, delivery and administration.
- 15 September 2021Presentation
This video provides information on the changes to financial reporting requirements for Home Care Packages (HCP) Program approved providers and the start of HCP Program Assurance Reviews.
Home Care Packages Program Operational Manual: A Guide for Home Care Providers
12 September 2021GuidelineThis manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.
Draft Aged Care Financial Report Expenditure Statement 2021-22
17 August 2021DatasetThis draft Aged Care Financial Report (ACFR) Expenditure Statement 2021-22 provides information to support you to prepare your data/systems to meet the new requirements.
National Priority System for the Home Care Packages Program
11 May 2021Fact sheetThe National Priority System for Home Care Packages started on 27 February 2017. It allows for the fairer allocation of packages to people based on their needs and circumstances, no matter where they live.
Aged Care Workforce Retention Payment eligibility flow chart
2 September 2020Fact sheetThis flow chart shows who is eligible for the Aged Care Workforce Retention Payment.
Part of a collection: Aged Care Workforce Retention Bonus Payment resourcesAged Care Workforce Retention Payment enquiry process flow chart
7 August 2020Fact sheetThis flow chart shows each step of the Aged Care Workforce Retention Payment enquiry process
Part of a collection: Aged Care Workforce Retention Bonus Payment resourcesAged Care Workforce Retention Payment enquiry form
7 August 2020FormIf you have talked to your employer and they were not been able to help with an Aged Care Workforce Retention Payment issue, or you feel you cannot talk to your employer, use this form to request our help.
Part of a collection: Aged Care Workforce Retention Bonus Payment resourcesModified Monash Model (MMM) Suburb and Locality Classification – Home Care Subsidy
12 July 2019GuidelineEligibility for the viability supplement is based on the location where your home care recipient receives services. From 1 January 2017, we use the MMM suburb and locality classification.
Home Care Pricing Schedule Example
8 July 2019Fact sheetAs a home care provider, you must include your prices for common Home Care Package services in a pricing schedule. This example shows what’s included in the schedule. You must include a copy of the schedule in all home care agreements.
1 July 2019 Improvements to Home Care Pricing: Frequently Asked Questions
8 July 2019Fact sheetThis document is for home care providers. It answers frequently asked questions about the new legislative requirements to improve home care pricing information.
Home Care Pricing Schedule Definitions
1 July 2019Fact sheetThis document shows how we explain the different parts of the pricing schedule to older Australians and their families. As a home care provider, you will see these definitions when you enter your prices in the My Aged Care provider portal.
Home Care Pricing Readiness Checklist
9 May 2019ProcedureThis checklist can help home care providers change over to the new Home Care Package pricing arrangements. It includes a list of tasks and links to resources about Home Care Package pricing. The new arrangements started on 1 July 2019.
My Aged Care Process Overview – Home Care Packages
1 February 2018InfographicThis diagram shows the key steps that providers should follow when providing Home Care Packages. It provides links, where available, to further guidance information.
Application Form to Transfer Home Care Services to Another Approved Provider
5 December 2017FormThis form is for home care providers. Use this form if you want to transfer one of your Home Care Package services to another approved provider.
Managing Home Care Packages fact sheet
7 November 2017Fact sheetThis fact sheet explains to home care approved providers how to manage Home Care Packages in My Aged Care, so that clients can enter care as quickly as possible, and the provider can claim subsidies.
Caring for Older People in Warmer Weather – Home Care and CHSP
13 October 2017Fact sheetThis checklist is for home care and Commonwealth Home Support Programme providers. It has what to do before and during a heatwave.
Part of a collection: Caring for Older People in Warmer Weather