Support at Home overview (for providers/workforce)

This video provides an overview of Support at Home suitable for providers and people who work in aged care.

02:36

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Starting from the 1st of November 2025, a new program called Supported Home will help older people live independently at home longer, replacing the home care packages and short term restorative care programs.


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Supported Home will offer better access to services, equipment and home modifications, helping keep older people healthy, active and connected to their community.


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The Commonwealth Home support program will continue.


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It will transition to Support at Home no earlier than the first of July 2027.


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Key features of Support at Home include increased access to higher care levels with more funding, a care partner to help participants achieve the best results.


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No participant contributions for clinical services.


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Faster support and shorter wait times.


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Preventative care with upfront funding for assistive technology and home modifications.


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An expanded restorative care pathway with up to 16 weeks of support.


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A new end of life pathway offering up to $25,000 for older people with less than three months to live from the 1st of November 2025.


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Each supported home participant will have a single service provider to manage all their services, budget and help with technology or home modifications.


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Providers will set service prices from the 1st of November 2025, with government set price caps to take effect on the 1st of July 2026.


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Three resources are now available to help providers transition to support at home.


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The Supported Home Program Manual, Supported Home Provider Transition Guide, and the Supported Home Claims and Payments Business Rules guidance are available on the health.gov dot AU website.


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All providers must contact their home care package clients to review their care plans and ensure an agreement is signed before or on the day their support at home services start.


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To learn more, visit health.gov.au/support-at-home.

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