Reporting requirements for providers
As a provider you are accountable for your services. You must:
- keep proper records, in line with the Records Principles 2014 (and in line with the new Act and related new Aged Care Rules once implemented)
- esure your staff and volunteers have screening clearances
- complete financial and operational repors.
Financial and operational monitoring
The Financial and Prudential Monitoring, Compliance and Intervention Framework is helping the sector to build financial sustainability, capability and resilience.
Reporting helps us to:
- ensure provider funding is based on actual care costs
- identify and support at-risk providers
- ensure effective governance
- monitor the quality and safety of service delivery.
Reporting are submitted through:
- the Aged Care Financial Report (ACFR)
- the Quarterly Financial Report (QFR), including care minutes
- the Provider Operations Collection Form
- 24/7 registered nurse coverage
- .grant reporting systems
- the National Aged Care Mandatory Quality Indicator Program.
National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) providers will report information on their organisation and delivery of care according to their registration categories (e.g. Service Activity reports).
We publish report outcomes through:
- aged care research and reporting, for sector performance updates including the Quarterly Financial Snapshot and the Financial Report into the Australian Aged Care Sector.
- My Aged Care ‘Find a provider’ tool, for individual home and service provider updates, including as part of the Star Ratings.
You must also report on the delivery of quality aged care services.
Reporting portals
We use several portals for the aged care sector to report. These are the:
- Government Provider Management System (GPMS) to report on:
- My Aged Care Provider Portal to manage care recipient and service information
- Forms Administration to submit ACFR
- Aged Care Provider Portal to claim for subsidies and supplements.
Increasing transparency
We have published information about the finances and operations of residential aged care and home care providers on My Aged Care from 29 February 2024. This information will be updated every quarter to reflect new reporting. CHSP provider information will not be published.
Read more about what this means for you.