Publishing of aged care provider finance and operations information

Information about the finances and operations of residential aged care and home care providers was published from 29 February 2024. We made the first update to financial information on 21 June 2024. We will publish regular updates each quarter to reflect new reporting that has been submitted.

Why we will publish the information

The Royal Commission into Aged Care Quality and Safety recommended that older people have better access to information on the operations of approved providers.

Publishing this information will provide greater transparency on what aged care providers spend their money on. Older people, their families and carers can use this information to:

  • make informed decisions on care needs
  • compare and choose the right aged care provider for them.

Finance and operations on My Aged Care

Residential aged care and home care finance and operations information is published on the My Aged Care website. By using the ‘Find a Provider’ tool, you can search for information on:

  • breakdowns of income, expenses and surplus or deficit budget positions
  • minimum, maximum and average hourly wage rates for registered nurses, enrolled nurses and personal care workers
  • feedback, complaints and improvements
  • activities to support a diverse and inclusive environment
  • diversity of the provider’s governing body
  • service provision and use
  • food preparation
  • information reported by the provider’s governing body about whether the provider meets its requirements under aged care legislation.

Preview of information

Ahead of each quarterly or annual publication update, residential and home care providers will able to preview their individual information through the Government Provider Management System (GPMS) before it is published on the My Aged Care website.

This step is not mandatory.

Resources are available to help providers in previewing their information, including user guides, quick reference guide, FAQs and videos. 

This initiative does not apply to CHSP providers.

Consultation

To develop this change and ensure the information we publish is clear and representative of aged care providers and services, we consulted with stakeholders, including:

  • older people and their representatives
  • aged care providers and workers
  • peak bodies and consumer groups.

Resources

For more information see the:

Contact

GPMS access support

My Aged Care service provider and assessor helpline

This helpline provides technical support to government-funded aged care service providers, assessors, and hospital staff using our reporting systems and portals. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

Finance and operations preview and publication

Aged care provider operations contact

Contact us for support about finance and operations preview and publication.
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