As a registered provider, you must meet requirements dependent on the services you deliver. Use the Aged Care Provider Requirements Search tool to find your requirements.
Comply with requirements
You must comply with all requirements and duties relevant to your registration category under the Aged Care Act 2024 and other relevant legislation.
If you fail to meet your requirements, the Aged Care Quality and Safety Commission (ACQSC) has the power to undertake regulatory action.
The ACQSC’s response will be informed by the risk posed to the safety, health, wellbeing and quality of life of participants. This may include suspending or revoking your registration or civil penalties.
We are responsible for managing and responding to non-compliance with legal and regulatory requirements relating to the functions of the System Governor.
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Aged Care Code of Conduct
You (including your aged care workers and responsible persons such as volunteers) must adhere to the Aged Care Code of Conduct when delivering Support at Home services.
The Code describes how you must behave and treat participants to:
- support their right to personal choice, dignity and respect
- promote kind, honest and respectful behaviour
- keep them safe from harm.
The ACQSC monitors and enforces compliance with the Code. If you do not comply, you may be subject to enforcement action.
For more information and resources, go to Code of Conduct for Aged Care.
Worker screening
You must comply with the worker screening requirements prescribed in the Aged Care Rules.
All aged care workers and responsible persons must have:
- a police certificate that is not older than 3 years and does not record certain convictions or offences, or
- a National Disability Insurance Scheme (NDIS) check for aged care workers or responsible persons that are also working (or have worked) in the NDIS sector.
From 2026, we will introduce a new worker screening process that aligns with the NDIS.
Find out more about worker screening requirements.
Serious Incident Response Scheme
Under the Serious Incident Response Scheme (SIRS) you must:
- identify, manage, and resolve incidents that happen during the delivery of care and services to older people
- have an incident management system in place
- take reasonable action to prevent incidents
- inform the ACQSC if a reportable incident occurs, using the My Aged Care Service and Support Portal.
If you have question about SIRS, contact sirs@agedcarequality.gov.au.
Consumer law
If you do not comply with the Competition and Consumer Act 2010 and other legislation, the Australian Competition and Consumer Commission (ACCC) may:
- impose serious financial penalties
- order corrective actions through the courts.
This may result in damage to your reputation.
The ACCC can investigate and act:
- if you mislead participants about pricing, including the reasons for price increases or the level of care and services you provide
- on unfair business practices, such as:
- how you promote, sell and deliver products and services
- what terms you use in contracts
- how you take payment from participants
- if you engage in price fixing and other anti-competitive behaviour (for example, collusion, exclusive dealing, misuse of market power).
Read more about your obligations to participants, and your business rights.
Legislation
As a registered provider, you are responsible for understanding and complying with all legislation that is relevant to delivering the Support at Home program.
Support at Home operates under the:
- Aged Care Act 2024
- Aged Care Rules 2025
- Aged Care (Consequential and Transitional Provisions) Rules 2025
- Australian Privacy Principles in the Privacy Act 1988
- Competition and Consumer Act 2010
- Commonwealth Grants Rules and Principles 2024
- Public Governance, Performance and Accountability Act 2013
- Public Governance, Performance and Accountability Rules 2014.
Find out more
Read Part B (governance for Support at Home) of the Support at Home program manual.