The new Government Provider Management System (GPMS) portal is now available. We encourage Organisation Administrators to log in and set up access for all residential aged care services.
How to access the My Aged Care portals
My Aged Care is accessed using:
To access the portals and get set up in My Aged Care, your organisation needs:
- a supported authentication service to securely log in
- to identify someone to be an initial ‘Organisation Administrator’ to set up your organisation structure in the portal and create other user accounts and administrators.
Assessors
We set up Organisation Administrator accounts for assessment organisations when we set up their contract.
As an individual assessors, you should request access to the portal through your Organisation Administrator. You don’t need to register as an administrator.
Service providers
We set up Organisation Administrator accounts for approved providers.
When you become an approved provider, we will send you an email that explains what you need to do.
You will need to request Organisation Administrator access by contacting the My Aged Care service provider and assessor helpline on 1800 836 799 with your:
- name
- organisation name
- ABN and/or ACN
- NAPS ACO ID (if known).
Authenticate your login
You need to set up one of the following methods to log in securely:
- myGovID and Relationship Authorisation Manager (RAM)
- VANguard Federated Authentication Services (FAS).
To find out more, see the:
- Getting started with myGovID and Relationship Authorisation Manager resource collection
- GPMS webpages
- Authentication methods fact sheet
- Logging in to the assessor portal using myGovID user guide
- Logging in to the provider portal using myGovID user guide
- Logging in to My Aged Care using VANguard user guide.
AUSkey and Manage ABN Connections have been retired. If you haven't moved to myGovID and RAM yet, please read our resource collection.
Set up access for other staff
Assessors
If you are an Organisation Administrator, you need to:
- create staff accounts for all assessors
- edit staff details as needed.
To find out more, see:
- chapter 6 of the Organisation Administrator user guide
- the How to configure outlets and create new staff accounts video.
Service providers
If you’re an Organisation Administrator, you need to set up your organisation’s information and structure, including creating staff accounts.
To find out more, see the:
- My Aged Care provider portal user guide: Part 1 – administrator functions guide
- Create and maintain staff accounts using the My Aged Care provider portal guide
- Create service delivery outlets and service information using the provider portal guide
- set up and maintain staff accounts video
- configure outlet information video.
Using the My Aged Care portals
Once you are set up and authenticated, use the My Aged Care portals to enter and manage information.
Find information and resources to help you use My Aged Care portals for:
Resources and support
If you have questions:
- read our resources and guides for assessors and service providers
- learn about the GPMS
- talk to your colleagues, team leader or manager.
If you still have questions, contact the My Aged Care provider and assessor helpline.
