My Aged Care resources

A list of resources – including guides, fact sheets and other publications – for My Aged Care.

Resources

Frequently asked questions – How to access and use the COVID-19 Support Portal

This document provides answers to frequently asked questions for residential aged care providers to access and use the COVID-19 Support Portal. Residential aged care services should report to the Commonwealth on COVID-19 outbreaks or exposures through this portal.

My Aged Care – Service and Support Portal User Guide Part 2 – Team Leader and Staff Member Functions

This guide explains to team leaders and staff members how to use the My Aged Care service and support portal.

My Aged Care – Service and Support Portal User Guide Part 1 – Administrator Functions

This user guide explains to administrators how to use the My Aged Care service and support portal.

Fact sheet for RAS and ACAT Assessors on care finders

This fact sheet provides information on the care finder program, the target population for care finders and how an assessor can find and connect a person with this service.

My Aged Care – Key Terms

This document lists and defines key terms used in My Aged Care to help assessors, service providers, and hospital staff.

My Aged Care – Authentication Methods

This fact sheet is for approved aged care assessors, service providers and authorised hospital staff. It discusses the 2 different ways you can be authenticated when logging in to the My Aged Care portals for the first time.

Logging in to the My Aged Care hospital portal using myGovID

This document gives instructions for hospital staff to create an account and log in to the My Aged Care hospital portal using myGovID.

Logging in to the My Aged Care Portals using VANguard FAS

This user guide explains how My Aged Care portal users who only need to have access to a single portal – assessor, service and support or hospital portal – can access it.

Hospital Portal User Guide – Navigating the client record in the hospital portal

This quick reference guide is to help authorised hospital staff use the hospital portal to access patient aged care assessment information in My Aged Care to help streamline the discharge planning process for older people in Australia.

My Aged Care hospital portal

Hospital staff can use this portal to find patient records in My Aged Care to view assessment information. This will streamline information sharing between hospital-based teams and the aged care assessment workforce, supporting ACAT assessment referrals and discharge planning of older people.
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