Resources
AN-ACC Assessor Application User Guide
The AN-ACC application (AN-ACC app) enables assessors to conduct Australian National Aged Care Classification (AN-ACC) assessments.
My Aged Care Assessor Portal – User Guide for Residential Funding Assessment Organisations
The User Guide provides an overview of the portal and describes the functions that an individual with the following roles can perform.
Summary of My Aged Care system changes – October 2023
This update provides a summary of changes to the My Aged Care System from 9 October 2023.
My Aged Care – Sideloading of apps for myAssessor and AN-ACC
This document explains how to manually download the myAssessor and Australian National Aged Care Classification (AN-ACC) apps on a Windows device using an installation file (known as sideloading), outside of the app store process.
My Aged Care – Service and Support Portal User Guide Part 2: Team Leader and Staff Member
This guide explains to team leaders and staff members how to use the My Aged Care service and support portal.
My Aged Care – myAssessor App User Guide
This user guide gives My Aged Care assessors instructions on how to use the myAssessor app.
Introduction to MAClearning including appraisal process – FAQ
Frequently Asked Questions (FAQ) from the webinar ‘Introduction to MAClearning including appraisal process’ held on 11 July 2023. These answers have been updated to provide latest advice as at August 2023.
Slide deck presentation – Webinar 11 July 2023 MAClearning Appraisal Activities
Slide deck presentation from the webinar ‘Introduction to MAClearning including appraisal process’ held on 11 July 2023.
My Aged Care – Service and support portal user guide – Part 1: Administrator functions
This user guide explains to administrators how to use the My Aged Care service and support portal.
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Introduction to MAClearning including appraisal process
Watch the recording from the introduction to MAClearning including appraisal process webinar.
Summary of changes for the My Aged Care System and Government Providers Management System (GPMS) – July 2023
This update provides a summary of changes to the My Aged Care System and the Government Provider Management System (GPMS) from 3 July 2023.
My Aged Care – Organisation Administrator Registration Form
This form allows providers and organisations to establish the relevant Organisation Administrator for their Organisation.
My Aged Care Quality Learning Framework
This framework outlines how the My Aged Care workforce gain and maintain the skills they require.
My Aged Care Workforce Learning Strategy 2023
This strategy outlines the required capabilities and minimum training requirements for the My Aged Care workforce.
My Aged Care Assessment Manual
This manual is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
My Aged Care provider Specialisation Verification - Aged care provider guidance manual
This manual will help Aged care providers submit a specialisation application and to learn how the Specialisation Verification assessment process works.
Frequently asked questions – How to access and use the COVID-19 Support Portal
This document provides answers to frequently asked questions for residential aged care providers to access and use the COVID-19 Support Portal. Residential aged care services should report to the Commonwealth on COVID-19 outbreaks or exposures through this portal.
Fact sheet for RAS and ACAT Assessors on care finders
This fact sheet provides information on the care finder program, the target population for care finders and how an assessor can find and connect a person with this service.
Logging in to the My Aged Care hospital portal using myGovID
This document gives instructions for hospital staff to create an account and log in to the My Aged Care hospital portal using myGovID.
Logging in to the My Aged Care Portals using VANguard FAS
This user guide explains how My Aged Care portal users who only need to have access to a single portal – assessor, service and support or hospital portal – can access it.
My Aged Care hospital portal
Authorised hospital staff can use this portal to search for a patient record in My Aged Care. They can view a summary of a patient’s aged care assessment information to help manage hospital discharge planning.
My Aged Care Hospital Portal – Organisation Administrator User Guide
This guide gives hospital staff who use the My Aged Care hospital portal an overview of the portal and how to use it. It describes the functions that hospital staff with the administrator role will perform and how to give access to the other hospital user roles.
Hospital Portal User Guide – Navigating the client record in the hospital portal
This quick reference guide is to help authorised hospital staff use the hospital portal to access patient aged care assessment information in My Aged Care to help streamline the discharge planning process for older people in Australia.
My Aged Care – Key Terms
This document lists and defines key terms used in My Aged Care to help assessors, service providers, and hospital staff.
My Aged Care – Authentication Methods
This fact sheet is for approved aged care assessors, service providers and authorised hospital staff. It discusses the 2 different ways you can be authenticated when logging in to the My Aged Care portals for the first time.
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