My Aged Care

My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. We provide online information and trained call centre staff to help you get an older person’s needs assessed and to find and access services.

Learn about My Aged Care

Find out about My Aged Care – what it is, how it works and how to use it.

Set up access to the portals

Find out how to get set up to use the My Aged Care portals.

Log in to the assessor portal

Log in to the assessor portal to manage assessments.

Log in to the service provider portal

Log in to the service provider portal to manage service information.

My Aged Care

Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

Latest news

Latest news

Information for the Aged Care Sector Issue 2020/15

In this issue: new sign language interpreting service, My Aged Care e-Referral for GPs – updated and improved, Services Australia Aged Care Quarterly Review, understanding and accessing Department of Veterans’ Affairs Services Webinar Series and QI Program – data submission due 21 July.

Information for the Aged Care Sector Issue 2020/12

In this issue: consumers can now apply for an assessment online, update on the Specialist Dementia Care Program, understanding and accessing the Department of Veterans’ Affairs Services Webinar Series.

Information for the Aged Care Sector Issue 2020/11

In this issue: Have your say – aged care worker regulation scheme, Reminder: Have your say – CARE-IT Research Project, Service Compliance Rating for residential aged care.

Latest resources

Latest resources

Frequently asked questions – How to access and use the COVID-19 Support Portal

This document provides answers to frequently asked questions for residential aged care providers to access and use the COVID-19 Support Portal. Residential aged care services should report to the Commonwealth on COVID-19 outbreaks or exposures through this portal.

My Aged Care – Service and Support Portal User Guide Part 1 – Administrator Functions

This user guide explains to administrators how to use the My Aged Care service and support portal.

Fact sheet for RAS and ACAT Assessors on care finders

This fact sheet provides information on the care finder program, the target population for care finders and how an assessor can find and connect a person with this service.

My Aged Care hospital portal

Hospital staff can use this portal to find patient records in My Aged Care to view assessment information. This will streamline information sharing between hospital-based teams and the aged care assessment workforce, supporting ACAT assessment referrals and discharge planning of older people.
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