Learn about My Aged Care
Find out about My Aged Care – what it is, how it works and how to use it.
Set up access to the portals
Find out how to get set up to use the My Aged Care portals.
Log in to the assessor portal
Log in to the assessor portal to manage assessments.
Log in to the service provider portal
Log in to the service provider portal to manage service information.
My Aged Care
If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.
Visit the My Aged Care website to find information about how to access aged care services.
You can apply for an assessment online and search for local aged care providers that meet your needs.
You can also call 1800 200 422 Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.
Latest resources
Latest resources
My Aged Care – Assessor Portal User Guide for Residential Aged Care Funding Assessor Team Leaders
This guide explains how Residential Aged Care (RAC) Funding Assessor Team Leaders can perform their function in the My Aged Care assessor portal.
When to Request a Support Plan Review from an Assessor fact sheet
This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.
Assigning Priority Level for Service fact sheet
This fact sheet helps assessors understand priority levels when assessing clients for services under the Commonwealth Home Support Programme or Home Care Packages. It also explains when a client’s priority needs to change.
My Aged Care Assessment Manual
This manual is for Assessment Organisations. It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
Date last updated: