Resources
Summary of changes for the My Aged Care System and Government Providers Management System (GPMS) – July 2023
This update provides a summary of changes to the My Aged Care System and the Government Provider Management System (GPMS) from 3 July 2023.
Service and support portal user guide – Viewing wait time information for Home care packages
This guide explains how to interpret client wait time information for Home Care Packages the My Aged Care Service and Support portal.
Service and Support Portal user guide – Manage referrals for service
This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.
My Aged Care hospital portal
Authorised hospital staff can use this portal to search for a patient record in My Aged Care. They can view a summary of a patient’s aged care assessment information to help manage hospital discharge planning.
My Aged Care Hospital Portal – Organisation Administrator User Guide
This guide gives hospital staff who use the My Aged Care hospital portal an overview of the portal and how to use it. It describes the functions that hospital staff with the administrator role will perform and how to give access to the other hospital user roles.
Hospital Portal User Guide – Navigating the client record in the hospital portal
This quick reference guide is to help authorised hospital staff use the hospital portal to access patient aged care assessment information in My Aged Care to help streamline the discharge planning process for older people in Australia.
My Aged Care assessor portal
Aged care assessors must use this portal to manage referrals, assessments and support plans.
Improved payment arrangements for home care – Subsidy estimator and unspent funds examples
The subsidy estimator and unspent funds examples are guidance materials for home care providers on how claims will work under improved payment arrangements.
My Aged Care Service and Support Portal
Approved aged care service providers must use this portal to manage information about their services, their clients and referrals.
Managing Home Care Package service information in the My Aged Care 'Find A Provider' Tool
This document provides information on Managing Home Care Package service information in the My Aged Care ‘Find a Provider’ tool.
My Aged Care – Service and Support Portal user guide – Creating service delivery outlets and adding service information
This guide explains how to create and maintain information about service delivery outlets using the My Aged Care Service and Support Portal.
My Aged Care – Service and support portal user guide – Tasks and notifications
This guide explains how to view and act on tasks and notifications, and manage and update task and notification preferences in the My Aged Care Service and Support Portal.
My Aged Care Quick Reference Guide – How to access the Quality Indicator Dashboard and Reports
This guide helps you access the quality indicator dashboard and reports in the My Aged Care provider portal.
My Aged Care Service and Support Portal user guide – Adding Short-Term Restorative Care as a service type
This guide explains how to add Short-Term Restorative Care (STRC) as a service type in the My Aged Care service and support portal.
My Aged Care – Removal of AUSkey
This fact sheet explains how My Aged Care user should prepare for the phasing out of AUSkey at the end of March 2020.
My Aged Care Wave 3 Research – Summary of Findings
This report details the outcomes of the independent review of the My Aged Care brand by AMR done in 2019.
My Aged Care – Service and support portal user guide – Updating multipurpose services
Approved Multi-Purpose Service (MPS) providers must keep their information in the My Aged Care Service and Support portal up to date. This quick reference guide for administrator users of the portal covers how to add and update information in the portal.
My Aged Care Process Overview – Home Care Packages
This diagram shows the key steps that providers should follow when providing Home Care Packages. It provides links, where available, to further guidance information.
My Aged Care Process Overview – Residential Care
This diagram shows the key steps that providers should follow when providing residential care. It provides links, where available, to further guidance information.
My Aged Care Process Overview – Short-Term Restorative Care
This diagram shows the key steps that providers should follow when providing short-term restorative care. It provides links, where available, to further guidance information.
Aged Care Changes Campaign – Quantitative Benchmarking and Evaluation
The 2017 aged care advertising campaign aimed to raise awareness of My Aged Care and encourage older people, their families and carers to plan for aged care. This report examines the effectiveness of the 2017 aged card advertising campaign.
My Aged Care Stage Two Wave 2 Research – Summary of Findings
This report details the outcomes of the independent review of the My Aged Care brand by AMR done in 2016–17.
My Aged Care Stage Two Wave 1 Research – Summary of Findings
This report details the outcomes of the independent review of the My Aged Care brand by AMR done in 2015–16.
Launch of My Aged Care Workforce Learning System and MAClearning
This webinar provides an overview of the new My Aged Care Workforce Learning System which was launched on 1 March 2023. It includes an overview of the new MAClearning learning management system.
My Aged Care operational update March 2019
This webinar provided an update on the operations of My Aged Care. It focused on key areas of interest for service providers and assessors.
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