Key resources
Hearing Services Program provider resource collection
A collection of resources for Hearing Services Program providers, including forms, information sheets, guidelines, policies and the provider handbook.
Hearing Services Program portal user guide – Providers
A collection of step-by-step instructions for providers on using the Hearing Services Program provider portal.
All resources
Health sector resources
Approved Practitioner Professional Body (PPB) member category certificate examples
This guide helps providers identify certificates for approved membership categories of each Practitioner Professional Body (PPB) in Australia.
Hearing Services Program portal user guide – Manage practitioners
Learn how to add a qualified practitioner and link them to your business.
Hearing Services Program provider claims review guide
This guide will help Hearing Services Program providers to understand the claims review process.
Hearing Services Program portal user guide – Submit a claim
Find out how to submit a claim for payment in the portal.
Hearing Services Program device quote template
Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.
Hearing Services Program provider audit guide
This guide will help Hearing Services Program providers to understand the audit process.
Hearing Services Program – Frequently asked questions for providers
This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.
Hearing Services Program – Compliance update April 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program provider self-assessment outcomes report
This report summarises the outcomes from the 2023 Hearing Services Program provider self-assessment process.
Hearing Services Program – Compliance update August 2023
This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program cultural competency resources
This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.
Hearing Services Program maintenance agreement form
Hearing services providers should use this form for Hearing Services Program clients who want to enter into a maintenance agreement.
Hearing Services Program portal user guide – Add and update a site
Learn how to register your business site in the portal.
Hearing Services Program complaints policy
This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.
Hearing Services Program compliance and monitoring support framework
This framework outlines our approach to compliance activities for the Hearing Services Program.
Hearing Services Program portal user guide – Search, link and transfer clients
Learn how to locate a client and link them to your business, including transferring from another provider.
Hearing Services Program portal user guide – Confirm a return voucher
Find out how to get a return voucher in the portal for a client whose original voucher has expired.
Hearing Services Program portal user guide – Submit a revalidated service claim
Learn how to submit a claim for a revalidated service for a client.
Hearing Services Program portal user guide – Download a batch claim response file
Find out how to download a batch claim file once it has been processed in the portal.
Hearing Services Program maintenance services fact sheet
This fact sheet outlines what Hearing Services Program providers should do when entering into a maintenance agreement with a client.
Hearing Services Program portal user guide – Manage devices
Find out how to add, edit or update devices in the portal.
Hearing Services Program portal user guide – Apply for a new client voucher
Find out how to apply for a new voucher for a client in the portal.
Hearing Services Program portal user guide – Process a recovery
Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements.
Hearing Services Program portal user guide – Update your business details
Find out how to update the contact details, address or trading name of your business in the portal.
Hearing Services Program portal user guide – Update a specialist services client
Learn how to update a client’s status in the online portal if are eligible for specialist services.
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