Government Provider Management System (GPMS) – Managing Your Organisation

The Manage Your Organisation tile in GPMS enables approved providers to view and manage information held by us. This supports more efficient provider interaction with the Australian Government.

About the Manage Your Organisation tile

By clicking on the 'Manage Your Organisation' tile in GPMS, you can: 

  • view and maintain the information we hold about you for:
    • provider details
    • services
    • key personnel and contacts
    • third-party arrangements
  • complete and submit Approved Provider Notification or Governing Body Determination forms 
  • track your forms’ progress through to completion.

This streamlines the processes for changes that require reporting to the Aged Care Quality and Safety Commission.

You cannot change service level key personnel changes. Read more about your responsibilities and current processes for updating service-level key personnel. 

User roles within the Manage Your Organisation tile

There are 3 roles in the Manage Your Organisation tile. Your Organisation Administrator will need to assign these as follows:

  • Provider Staff (Service) – this enables the user to update contacts and to view service-level information for assigned services.
  • Provider Staff (Org) – this enables the user to update contacts, view organisational information and create digital forms.
  • Provider Governing Person – this must be assigned to an active key personnel, to allow them to review and submit digital forms.

For support, contact the My Aged Care service provider and assessor helpline.

Resources

Stay up to date 

To receive the latest information and learn about engagement opportunities:

Contact

My Aged Care service provider and assessor helpline

This helpline provides technical support to government-funded aged care service providers, assessors and hospital staff using our reporting systems and portals. Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday.

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.

Aged care approved provider notification contact

Email us for more information on the status of your notification.

Aged care approved provider governing body contact

Email us to find out the status of your determination or if you have enquiries about lodging an application for a determination.
Date last updated:

Help us improve health.gov.au

If you would like a response please use the enquiries form instead.