Care time reporting assessments

Care time reporting assessments check the accuracy of care minutes and 24/7 registered nurse (RN) information that residential aged care providers report to us.

About reporting assessments 

Reporting assessments check the accuracy of the information you report to us in the:

We cross-check information you submit against your Aged Care Financial Reports and other sources. 

We might select targeted or random services for assessments. You will have the opportunity to refine your care minute and 24/7 RN reporting practices.

Reporting assessments began in September 2023. Our aim is for every residential aged care provider to undergo a reporting assessment by 1 April 2025. 

All services will be assessed at least once every 3 years. 

Why reporting assessments are important

Reporting assessments:

  • help ensure the information you provide to us is accurate 
  • help ensure that you are meeting your mandatory care requirements 
  • provide data to inform Star Ratings
  • improve the accuracy of information provided to the Aged Care Quality and Safety Commission (ACQSC), and the quality of sector data overall. 

Provider responsibilities

You must:

  • ensure your reporting is accurate 
  • keep documentation that supports your reporting and produce it on request. 

Documentation we might request includes: 

  • Australian Health Practitioner Regulation Agency IDs
  • position descriptions
  • staff rosters 
  • pay records (with tax file numbers redacted)
  • documents supporting day-to-day procedures and activities associated with care and lifestyle activities
  • records of your processes and controls to ensure accurate reporting.

Who we work with

The ACQSC is the regulator of aged care services and it is responsible for monitoring provider compliance. This includes the care minute and 24/7 RN responsibilities. 

We may share care time assessment data with the ACQSC to support its compliance activities.  

If we find something wrong

We understand that you may be refining your reporting processes. If we find an issue, we will:

  • ensure procedural fairness 
  • work with you to resolve any issues and prevent them from happening again
  • revise published care minutes data and Star Ratings, if needed, in line with any corrections to your care time reporting. 

If we find issues that are deliberate or because of negligence, you should expect proportionate compliance action. This may include referral to the ACQSC. 

You might need to pay back any overpayments. For example, if you did not provide the minimum average hours of RN coverage each day and you were paid the 24/7 RN supplement, you must pay us back the amount of overpayment. 

Contact

For technical support with reporting, contact the My Aged Care service provider and assessor helpline.

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

For assistance with reporting your residential care labour costs and hours data, email us. 

Aged care provider reporting helpdesk

Email us for assistance with Quarterly Financial Reports, Aged Care Financial Reports, and reporting your residential care labour costs and hours data.
Date last updated:

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