My Aged Care for service providers

Approved aged care service providers must use the My Aged Care service provider portal. Understand what you need to do to access the portal and where to learn about software updates. Find resources and help to use the portal.

The role of service providers in My Aged Care

As an approved service provider, you must use the My Aged Care service provider portal to:

  • manage information about the services you provide
  • manage referrals
  • update client records
  • request an assessor do a support plan review for a client
  • generate reports

Find more information for service providers on the My Aged Care website, including:

  • referring clients to My Aged Care
  • listing your services in the Find a provider tool
  • keeping your organisation’s details updated

My Aged Care system overview for service providers

These process overviews outline the key steps providers should follow in the My Aged Care provider portal for:

Using the My Aged Care service provider portal

Once you are registered and authenticated, you can log in to the portal.

My Aged Care service provider portal

Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan.

When you’re set up, you can action items in your portal.

Read the My Aged Care Provider Portal User Guide: Part 2 — Team Leader and Staff Member Functions.

We provide resources to help you use the portal, including:

  • fact sheets
  • quick reference guides
  • user guides
  • videos

My Aged Care – Service Provider Portal Resources

These resources will help approved aged care service providers to use the My Aged Care service provider portal. They include fact sheets, guidelines, quick reference guides and videos.

Updates to the My Aged Care portal

Find out what recent changes or updates have been made to the My Aged Care portal.

You can also check our webinars page for update information.

Help using the portal

If you have questions, we encourage you to:

If you still have questions, contact the My Aged Care helpline.

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers and assessors. It can help you with the provider and assessor portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.

View contact

Last updated: 
22 January 2020

Help us improve

If you would like a response please use the enquiries form instead.