Responsibilities of Home Care Package providers
If you provide government-subsidised Home Care Package services, you must meet certain responsibilities. You must do things like meet quality standards, use a consumer-directed care approach, provide home care agreements and monthly statements, and manage subsidies, fees and services.
Improved Payment Arrangement (IPA) update
Due to the implementation of Phase 2 of IPA, the contents on this page are currently under review.
We encourage you to check the Improved payment arrangements for home care webpage, to access information about how this initiative impacts delivery of the Home Care Program.
Note: We do not have access to all documents created by, received by, or stored by other government entities.
Update: Changes to the Social, Community, Home Care and Disability Industry Services Award (SCHADS Award) coming 1 July 2022
Due to the Fair Work Commission’s 4-yearly review of modern awards, they have introduced changes to employment conditions for home care workers.
Aged care service provider responsibilities
You must understand and carry out your responsibilities as an approved provider. These are set out in law.
They include things like:
- meeting quality standards
- using funds properly
- being transparent about the fees you charge.
Important letter – responsibilities of home care providers – May 2021
The department has written an important letter to remind approved home care providers of their responsibilities to the Home Care Packages Program and the new way home care subsidies will be paid in phase 2 of Improved Payment Arrangements.
The document is a letter to remind approved home care providers of their responsibilities and support available to help them adjust to the new way subsidies will be paid.
Services you can provide
Responsibilities to care recipients
When providing home care services to a person, you must:
- act in a way that meets their legal and consumer rights
- use the Translating and Interpreting Service if needed
- avoid damaging their property
- manage Home Care Packages in a certain way
- only stop providing services in certain circumstances.
Provide home care documents
For each person receiving home care, you must prepare:
The documents must be clear and easy to understand.
Use a consumer-directed care approach
Using a consumer-directed care approach means you give people choice, flexibility and control over:
- the types of services they receive
- how you provide the services
- who provides the services
- when you provide the services.
- work with them to create their home care agreement, care plan and individualised budget
- let them decide how involved they want to be in managing their services
- have ongoing care discussions to make sure services are meeting their needs
- help them to access information and make informed decisions
- be transparent about how much funding they have and where it is going
- inform them of, and help them understand, any fees and charges they will pay under their home care agreement.
To help people understand the fees they will be asked to pay, we recommend you provide them with a copy of the Understanding fees for home care fact sheet.
If you charge fees, you must:
You must be transparent about your prices for services.
Responsibilities to staff
Your workforce must be skilled and qualified to provide safe, respectful and quality care and services.
Supporting staff so they can provide quality care is part of your duties as an approved provider. This includes:
- training and development
- access to vaccinations.
Reporting and record keeping requirements
- submit an Aged Care Financial Report each financial year
- keep proof of a person's eligibility for supplements
- tell us about changes to your services or organisation
- meet the record keeping requirements for approved providers.
For full details, go to:
- Part 3 — Home care services in the User Rights Principles 2014
- 56-2 — Responsibilities of approved providers — home care in the Aged Care Act 1997