Home Care Packages Program Operational Manual: A Guide for Home Care Providers

We aim to provide documents in an accessible format. If you're having problems using a document with your accessibility tools, please contact us for help.

Publication date: 
March 2020
Last updated: 
6 March 2020
Publication type: 
Intended audience: 
Health sector

This manual helps approved home care providers to understand their responsibilities in providing Home Care Packages. It includes:

  • how the Home Care Packages Program operates
  • the care and services you can include in a Home Care Package
  • how to work with your clients to decide if a type of care or service meets their aged care needs
  • how fees and charges are calculated

If you have questions or feedback about this manual, call the My Aged Care service provider and assessor helpline.

We will review this manual regularly. The first review will start in July 2020.

You can also view the Home Care Packages Program Manual for Consumers on the My Aged Care website.