Contacts
ACT, NSW and Vic – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Ageing with Grace if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Ageing with Grace
Esis Tawfik
Phone
Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (ACQSC) protects and enhances the safety, health, wellbeing and quality of life of people receiving aged care.
Aged Care Quality and Safety Commission
Aged care reforms contact
Email us if you have any questions about the changes to in home aged care.
Australian Government Department of Health and Aged Care
Aged care subsidies and supplements contact
Email us if you have questions about aged care subsidies or supplements for approved providers.
Australian Government Department of Health and Aged Care
Forms Administration contact
If you have questions about the Aged Care Financial Report (ACFR), contact Forms Administration (our ACFR collection contractor).
Australian Government Department of Health and Aged Care
Home Care Packages Program assurance reviews contact
Contact us for more information about Home Care Packages Program assurance.
Australian Government Department of Health and Aged Care
Home Care Packages Program wage rise contact
Contact us for enquiries about the aged care wage rise for home care workers.
Australian Government Department of Health and Aged Care
Enquiries
My Aged Care service provider and assessor helpline
This helpline provides technical support to government-funded aged care service providers, assessors, and hospital staff using our reporting systems and portals. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
My Aged Care
National Aged Care Advocacy Program (NACAP) contact
Contact us if you have questions about NACAP or upcoming funding rounds.
Australian Government Department of Health and Aged Care
Northern Territory – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Anglicare NT if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Anglicare NT
Stephanie Bradley
Phone
Older Persons Advocacy Network (OPAN) contact
Contact OPAN if you need advocacy support for government-subsidised aged care, or you’re a service provider seeking education about aged care rights and responsibilities. Call the number below to connect to the free advocacy service in your state or territory.
Older Persons Advocacy Network
Queensland – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with the Queensland Community Care Network if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Queensland Community Care Network Inc.
Kieran Mawdsley
Phone
Residential aged care fees contact
Email us for policy information about fees and accommodation costs for residential aged care.
Australian Government Department of Health and Aged Care
Services Australia aged care providers enquiry line
Call Services Australia for help with aged care claims and payments. This includes supplement claims, approved provider forms, online claiming registrations, and transitional and respite care extensions.
Services Australia
Services Australia compensation recovery for aged care contact
This contact is for aged care service providers. Email Services Australia if a person in your care gets an entitlement to compensation.
Services Australia
South Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Southern Volunteering if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Southern Volunteering
Jo Rees
Phone
State and territory office contacts for aged care service providers
To contact our state or territory office about aged care, email us or call us and ask for aged care services in your state or territory.
Australian Government Department of Health and Aged Care
ACT or NSW
Tasmania – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Lifeline Tasmania if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Lifeline Tasmania
Gemma Pickrell
Phone
Translating and Interpreting Service (TIS) National
TIS National is an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Australian Government Department of Home Affairs
Translating and Interpreting Service (TIS) National Client Liaison Team
If you have questions about registering for TIS National, your client code or urgent requirements, call the TIS National Client Liaison Team during business hours.
Australian Government Department of Home Affairs
Western Australia – Aged Care Volunteer Visitors Scheme (ACVVS) contact
Get in touch with Melville Cares if you want to refer someone or yourself to the scheme, or would like to become a volunteer visitor.
Melville Cares
Avril Eady-Rivers
Phone
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