Price transparency
As an approved provider, you must:
- publish your prices on My Aged Care so they appear when people search for services
- keep your prices up to date
- provide your pricing schedule to your care recipients
- charge the prices in the schedule, unless otherwise agreed and recorded in writing
- meet the requirements for administration costs.
Price transparency helps older people and their families to compare the prices of different providers more easily.
Setting prices
You must set prices for Home Care Package services in line with aged care legislation and consumer law. You need to review your prices at least once a year.
Publishing prices
You must meet price transparency requirements, including publishing your prices on My Aged Care and providing your pricing schedule to your care recipients.
Find out how to publish prices and what should be in your pricing schedule.
Charging for services
You must charge fair prices, be clear about costs, and ensure your care recipients understand and agree to the charges.
Find out how to meet these requirements when charging for services.
Regulation and compliance
Regulation and compliance measures are in place to ensure approved providers charge for services appropriately.
- We conduct program assurance reviews.
- The Aged Care Quality and Safety Commission monitors performance, addresses complaints and takes enforcement action.
- The Australian Competition and Consumer Commission enforces penalties for breach of consumer law.
Read about regulation, compliance and the legislation that apply to Home Care Packages.