About Specialisation Verification

We have developed the Specialisation Verification Framework to ensure that older Australians with diverse backgrounds and life experiences can access more reliable information when choosing their care providers.

About Specialisation Verification

We have developed the Specialisation Verification Framework to ensure that older Australians with diverse backgrounds and life experiences can access more reliable information when choosing their aged care providers.

Aged care providers may choose to offer specialised services for people:

  • with diverse experiences, backgrounds, and characteristics
  • who may identify with one or more of the groups defined as having special needs in the Aged Care Act 1997.

To claim specialisation, providers must deliver care that:

Applications must refer to the My Aged Care Provider Specialisation Verification Framework and its assessment criteria.

Independent verification is required before claims to provide specialised care can be published on My Aged Care. In early 2023, provider specialisation claims that have not been approved will be removed from their My Aged Care profile.

How to apply

Aged care providers can apply for verification through the My Aged Care Service and Support Portal.

To claim specialisation, providers must meet the criteria for the relevant group(s) outlined in the Specialisation Verification Framework. This includes:

  • Aboriginal and Torres Strait Islander peoples and communities
  • people from culturally and linguistically diverse backgrounds
  • people who are financially or socially disadvantaged
  • veterans
  • people who are homeless or at risk of becoming homeless
  • care leavers
  • parents separated from their children by forced adoption or removal
  • lesbian, gay, bisexual, transgender and intersex people
  • people who live in rural or remote areas.

To apply, providers must login to the My Aged Care Service and Support Portal to complete an application. An application must be submitted for each outlet that providers wish to have verified. Applications can include one or more specialisations to be assessed by our independent assessor, Australian Healthcare Associates (AHA).

Have a look at the aged care provider guidance manual and detailed evidence requirements for providers for help with your application.

Once AHA has verified your specialisation, you will be able to publish the successful outcome on your My Aged Care Find a Provider profile. You will only be able to indicate that you provide specialised services for diverse needs groups for which your outlet has been verified. For more information about this process, see the My Aged Care Provider Portal User Guide. Verified specialisations will remain valid for three years.

We will provide more information and guidance through our aged care sector announcements and newsletters.

Why we need a framework

The Royal Commission into Aged Care Quality and Safety recommended that provider specialisation claims are reviewed to improve the reliability of the My Aged Care Find a Provider tool.

To address this recommendation, we:

  • commissioned Australian Healthcare Associates to develop a framework
  • sought feedback from representatives of older Australians from special needs groups to help develop the framework
  • allowed providers to test these findings.

The framework sets out the criteria for specialised care delivery. This shows how providers can deliver care which exceeds the minimum requirements. 

The framework will help:

  • embed a focus on diversity in the aged care system
  • older Australians, their families, loved ones, friends, families of choice, community representatives and carers, to choose providers that meet their needs.

Diversity in older Australians

For more information about Australia’s diverse senior population and the requirements aged care providers must meet to cater for them, see the:

Contacts

Independent assessor contact

Email the independent assessor, Australian Healthcare Associates, if you have questions about your Specialisation Verification application.

Ageing and diversity contact

Email us if you have questions about diversity in ageing, Partners in Culturally Appropriate Care (PICAC), the Aged Care Diversity Framework or the Specialisation Verification Framework.
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