Assurance reviews:
- support public confidence in aged care
- help providers understand and meet their responsibilities
- identify opportunities for continuous improvement across the sector.
The reviews also support older people to receive care and services that are aligned with their needs and goals.
Support at Home Assurance Reviews
Targeted Payment Integrity Reviews
Targeted Payment Integrity Reviews examine various risk-based topics to check that funding has been claimed and used for approved care and services in line with legislative requirements and departmental guidance.
These reviews help us identify payment integrity issues, support provider education and continuous improvement for the program and sector.
The Support at Home Program Assurance Plan 2025-27 guides the program’s assurance activities.
Read the latest assurance findings in the Support at Home payment assurance pricing review summary report.
Payment Integrity Rolling Reviews
Support at Home Payment Integrity Assurance and Intelligence uses data, intelligence and assurance activity to identify potential payment risks, anomalies and areas requiring further review.
These rolling reviews support early identification of issues and help inform targeted assurance, provider engagement, policy development and continuous improvement for the program and sector.
The Support at Home Program Assurance Plan 2025-27 guides the program’s assurance activities.
Read the latest assurance findings in the Support at Home payment integrity rolling review – Cycle 1 2025-26 report.
Residential Aged Care Assurance
Care Minutes and 24/7 Registered Nurse (RN) Assurance
Registered residential aged care service providers must report on care time delivered and 24/7 Registered Nurse (RN) coverage for each aged care service they operate.
Care Minutes Assurance examines information reported by residential aged care providers to support confidence that care minutes and RN coverage are being reported accurately and consistently.
These reviews help ensure we can rely on reported information and support providers to improve reporting quality where needed.
The latest assurance findings are coming soon.
Quality Indicator Assurance
Quality Indicator Assurance examines the accuracy, consistency and reliability of quality indicator data submitted by residential aged care providers.
These reviews support confidence in the data submitted to understand care quality, inform policy and promote continuous improvement across the sector.
The latest assurance findings are coming soon.