About this provider training
This training helps registered providers understand their responsibilities under the Support at Home program and the Aged Care Act 2024.
Training is organised into 2 main learning packages.
Learning Package 1 – Program Overview
The Program Overview introduces Support at Home and explains how the program works.
This learning package suits providers who want a broad overview as well as fundamental concepts and processes that underpin the intent of Support at Home.
View the Program Overview training module
Learning Package 2 – Delivering Services Modules
This training includes a set of modules, which offer more detailed guidance across 6 topic areas. These modules follow the typical stages of the participant’s journey and reflect what providers need to do at each stage.
The 6 modules included in Learning Package 2 are:
- Module 1: Assessment process and service delivery explores detail about aged care assessments and provider obligations. It also provides information on the Support at Home service list and funding classifications.
- Module 2: Service agreement, care plan and budget planning covers development of service agreements, care plans and individualised budgets. It also outlines the principles involved in care management and self-management options.
- Module 3: Short-term pathways provides detail around Assistive Technology and Home Modifications (AT-HM) scheme, Restorative Care Pathway and End-of-Life Pathway, and how they operate.
- Module 4: Claiming and payment arrangements explains provider payment arrangements, including the claiming process, claiming timeframes, and how claims are processed and resolved.
- Module 5: Care management explains care management under Support at Home. It covers an introduction to care management, role of the care partner, provider care management account and claiming.
- Module 6 – Self management explains self-management under Support at Home. It covers an introduction to self-management, role of providers and care partners, as well as financials.
Complete the eLearning modules on the new Aged Care Act to help you better understand the changes introduced in the new Act.
Is the training mandatory
This provider training is not mandatory. However, it is recommended that providers at least complete the program overview.
The Aged Care Act 2024 introduced major changes to how aged care is delivered. This training helps providers understand their obligations and adapt their service delivery to meet the strengthened Aged Care Quality Standards.
How to access and complete the training
The training is available in multiple formats to suit different learning needs.
- The online version can be accessed through your web browser. No extra software is required. Users can click the training links on this page to begin.
- For offline access, PDF versions of all training packages are available. Click on the PDF version, wait for it to download and then open and proceed.
- PowerPoint versions are also available to support internal presentations or team training. To request access, please email us.
You can access and complete the training as many times as you like.
Please note: The PDF documents linked on this page may be updated periodically. To ensure you are accessing the most current version, always download the file directly from this webpage rather than relying on saved or shared links.
Integrate the training into your own Learning Management System (LMS)
Providers who wish to embed the training packages into their own LMS can request access to the SCORM files. To obtain the files, please email us.
Once approved, you may upload the training to your LMS to support internal training and compliance. Providers without an LMS can add content to their internal training using the available PDF or PowerPoint resources.
Disclaimer
The SCORM and PowerPoint packages are provided by the department in an editable format and in good faith. Any modifications or alterations made by providers are at their own discretion and responsibility. In all cases, refer to the Support at Home program manual as the authoritative source document.
Which learning package should I do
The training has been built around key personas that reflect common roles in the aged care sector.
To find the most relevant training for you, please refer to the ‘Who is this training for?’ section in the image below. This will help you match your role to the most appropriate persona.
We note that every organisation is different, and the personas may not exactly match your structure. In these cases, please choose the training that best aligns with your responsibilities.
If you’re unsure as to which persona is most aligned with your role, you can look at the examples of roles that fall under each of the key personas.
Examples of job roles under key personas
We have grouped workers into 6 personas based on their roles and responsibilities. These examples can help you identify which training is most relevant for you.
- Leadership: senior executives involved in high-level decision making.
Examples: Chief Executive Officers, executive directors, board members. - Governance: workers overseeing business management and compliance.
Examples: quality officers, risk and compliance teams, human resources, data and reporting. - Operations support: workforce handling business administration and internal services. Examples: IT, finance, legal, procurement, customer service, service coordinators.
- Managers: workers managing daily service delivery and teams.
Examples: service managers, team leaders, supervisors. - Care partners: workers who plan and coordinate care for older people.
Examples: case managers, care team leaders, coordinators, clinical and non-clinical workforce. - Frontline workforce: workers providing direct, practical support.
Examples: nurses, allied health, support workers, volunteers, gardeners, transport drivers, home care workers.
Access the training
The training materials are available in online, PDF and PowerPoint formats.
Program overview learning package
Module 1: Assessment process and service delivery
Module 2: Service agreement, care plan and budget planning
Module 3: Short-term pathways
Module 4: Claiming and payment arrangements
Module 5: Care management
Module 6: Self management
To access the training in PowerPoint format, please email us.
Feedback or questions
We welcome feedback on the training packages.
If you have any feedback you would like to provide on the specific learning packages you can do so within the online version of the learning packages or here:
- Feedback survey: Program Overview Learning Package
- Feedback survey: Delivering Services Modules Learning Package.
If you have general feedback about this training or have any questions, please email us.
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