About the QI Program

Find out more about the National Aged Care Mandatory Quality Indicator Program. Learn what the quality indicators are and why they are important.

About the program

The QI Program includes 11 quality indicators across critical areas of care that can affect the health and wellbeing of residents living in aged care homes. We require residential aged care providers to report on these 11 quality indicators for each resident every 3 months.

QI Program indicators:

  • Pressure injuries – percentage of care recipients with pressure injuries, reported against 6 pressure injury stages
  • Physical restraint – percentage of care recipients who were physically restrained
  • Unplanned weight loss – percentage of care recipients who experienced
    • significant unplanned weight loss (5% or more)
    • consecutive unplanned weight loss
  • Falls and major injury – percentage of care recipients who experienced
    • one or more falls
    • one or more falls resulting in major injury
  • Medication management – percentage of care recipients who
    • were prescribed 9 or more medications
    • received antipsychotic medications.
  • Activities of daily living – percentage of care recipients who experienced a decline in activities of daily living
  • Incontinence cre – percentage of care recipients who experienced incontinence associated dermatitis
  • Hospitalisation – percentage of care recipients who had one or more emergency department presentations
  • Workforce – percentage of staff turnover
  • Consumer experience – percentage of care recipients who report 'good' or 'excellent' experience of the service
  • Quality of life – percentage of care recipients who report 'good' or 'excellent' quality of life.

The 11 quality indicators were developed in consultation with the sector and aged care experts.

This data helps us monitor the quality of care provided to residents.  Providers can use this data to measure, monitor and improve the quality of care they provide.

Every 3 months, the Australian Institute of Health and Welfare (AIHW) publish the national, state, and territory quality indicator data. You can view this data on the GEN Aged Care Data website.

Find out how we developed the quality indicators or learn more about the 1 April 2023 expansion of the QI Program.

Why it is important

Quality indicators measure important aspects of quality of care that can affect a resident’s health and wellbeing.

Reporting on the quality of care helps:

  • approved providers of residential aged care to measure, monitor, compare and improve the quality of their services
  • older people in Australia to find information about the quality of aged care services when making choices about their care
  • government make policy decisions based on evidence of the quality of care delivered by providers.

Learn how the program works.

Contact

QI Program contact

Email the QI Program team for more information about the National Aged Care Mandatory Quality Indicator Program (QI Program).
Date last updated:

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