Features of the new model for regulating aged care

Learn more about the proposed features of the new regulatory model that will improve the quality of care for older people in Australia.

We want to help the aged care sector continually improve their services.

The new model will be:

  • rights-based
  • person-centred
  • risk-proportionate
  • focused on continuous improvement.

The new model introduces regulatory tools called safeguards. These safeguards cover:

  • supporting quality care – by working with providers to lift the quality and safety of aged care services
  • becoming a provider – how entities become an aged care provider and remain suitable to provide aged care services
  • responsibilities of a provider – the obligations that providers must meet to:
    • ensure high-quality care
    • guarantee the protections, rights and quality of services delivered to older people
  • holding providers accountable – facilitating high-quality care and deterring poor performance through monitoring, compliance, and enforcement activities.

Key elements of the new model

Provider registration and obligations

When entering the sector, Commonwealth subsidised aged care providers must meet:

  • entry requirements
  • ongoing obligations and responsibilities associated with their registration.


The sector will be monitored by the Regulator to identify and anticipate risks that may negatively impact older people receiving care. This includes reviewing and assessing providers’ compliance with their regulatory obligations.

Oversight activities can include:

  • monitoring the provision of services
  • identifying risks of market failure
  • identifying financial and prudential risks.

Monitoring will include both routine and responsive activities.


Making sure aged care providers and workers meet their obligations in delivering care and services.


The Aged Care Regulator will take actions to address aged care providers or workers who are not meeting:

  • applicable laws
  • their responsibilities.

Enforcement actions may include civil and criminal penalties.

Information sharing

Processes will allow a ’tell us once, use multiple times‘ approach to information and data collection. This will apply to:

  • sector trends
  • provider information
  • regulatory intelligence.

These processes will reduce duplication and inefficient administrative practices, while safeguarding privacy rights.

Provider reporting

Providers will report on their services to show compliance with their obligations.

Planned transition

Processes to help older people, the aged care sector and the Aged Care Regulator move from the current regulatory framework to the future model in an orderly manner are currently being mapped in partnership with the sector.

Date last updated:

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