Features of the new model
As a registered provider, you will need to meet obligations based on the type of services you deliver. These obligations make providers accountable for the safety and quality of care they provide.
The new system of obligations is intended to be proportionate to the environment a provider operates in, the services they deliver and any risks of harm that may be present.
The Provider Register will publish information on registered providers such as:
- registration categories
- service types
- registration period.
ACQSC will monitor providers to make sure they meet their obligations
New ‘universal’ provider registration
The new model will introduce universal provider registration – a single registration for each provider across all aged care programs.
If you currently deliver multiple programs (such as home care and residential aged care), you will only need to register once under the new regulatory model. You may be registered in multiple registration categories to cover all of the services you offer.
This will:
- improve transparency of which providers are operating in the sector and how they are working
- require only one set of consolidated obligations specific to each registered provider
- reduce unnecessary administrative burden related to the current accreditation process
- improve regulatory oversight.
Registration categories
There will be 6 registration categories that group service types based on similar care complexity and risk.
This means registration requirements, the related provider obligations and regulatory oversight will be linked to these registration categories and be proportionate to the service types being offered.
You can register into one or more of the 6 categories relevant to the type of services you provide or the services as required by your current funding agreement. Find more information on Support at Home and Residential Care service lists.
You are not required to deliver all services in the category or categories you are registered in but you should deliver at least one service. You must notify ACQSC of the service types you intend to deliver.
The 6 proposed registration categories are:
| Provider registration category | Description | Service types | Application to registration categories | |||
|---|---|---|---|---|---|---|
| Provider obligations | Code of Conduct | Aged Care Quality Standards Standards 1 to 4 | Aged Care Quality Standards Standards 5 to 7 | |||
| Category 1 | Home and community services |
| ✓ | ✓ | X | X |
| Category 2 | Assistive technology and home modifications |
| ✓ | ✓ | X | X |
| Category 3 | Advisory and support services |
| ✓ | ✓ | X | X |
| Category 4 | Personal care and care support in the home or community (including respite) |
| ✓ | ✓ | Standard 1: The Person Standard 2: The Organisation Standard 3: The Care and Services Standard 4: The Environment | Standard 5: Clinical Care – Outcome 5.1 Clinical Governance (Applies to the service types of care management and restorative care management only) |
| Category 5 | Nursing and transition care |
| ✓ | ✓ | Standard 1: The Person Standard 2: The Organisation Standard 3: The Care and Services Standard 4: The Environment | Standard 5: Clinical Care |
| Category 6 | Residential care (including respite) |
| ✓ | ✓ | Standard 1: The Person Standard 2: The Organisation Standard 3: The Care and Services Standard 4: The Environment | Standard 5: Clinical Care Standard 6: Food and Nutrition Standard 7: The Residential Community |
These categories may be subject to further change as the new Aged Care Act and when the associated Rules are finalised.
The strengthened Quality Standards will apply to registration categories 4, 5 and 6, based on the services being delivered or specified in a funding agreement.
Contact us for more information
Registration process
The new registration process will apply to all providers delivering Australian Government-funded aged care, including:
- residential aged care services
- Commonwealth Home Support Programme (CHSP)
- Home Care Packages Program
- Short-Term Restorative Care Programme
- Transition Care Programme
- Multi-Purpose Services Program
- National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) Program.
When the new Act starts, entities can become a registered provider by applying for registration in the registration categories that cover the service types they intend to deliver.
The types of entity that can apply to be a registered provider include:
- an individual
- a body corporate
- a body politic
- a partnership
- any other unincorporated association that has a governing body.
A separate process – called deeming – will ensure current providers are transitioned to be a registered provider automatically when the new Aged Care Act starts.
ACQSC will oversee the provider registration and renewal process.
You can apply to ACQSC by submitting a registration application form. The form will require:
- the registration categories your entity is seeking to be registered in
- the service types you intend to deliver
- details of any residential care homes where residential care will be provided,
- details of each of the entity’s responsible people
- the legal and business structure of the entity, including any relationship with associated providers
- information about the entity’s commitment, capability and capacity to deliver government-funded aged care services in the intended service types.
ACQSC will assess specific criteria to determine your suitability to deliver aged care services.
You may be required to provide additional information in your application for categories with a higher associated risk.
ACQSC will audit providers seeking to deliver residential aged care and complex home care services, against the strengthened Aged Care Quality Standards. This forms part of the registration process.
From 1 July 2025, the new registration and renewal process will replace:
- residential aged care home accreditation
- home care provider quality reviews.
ACQSC will register providers for defined periods, after which time a provider will need to seek renewal of their registration.
Further information on application processes and any applicable costs under the new registration system will be published by ACQSC in April 2025.
For providers of multiple service types
If you deliver services across multiple registration categories, you will have a consolidated set of obligations. Obligations will be different for each registration category.
For providers wishing to expand or vary service types
To register in an additional registration category, you will need to submit a form to the ACQSC to vary your registration.
If you operate under a funding agreement and want to provide services not listed in your current agreement, you will need to coordinate this with your account manager.
For sole traders and non-corporations
It is proposed sole traders and partnerships will be able to deliver government-funded aged care services under the new Aged Care Act.
This opens the market to more organisations and offers more choice to older people.
To register to deliver services you will need to:
- have an Australian Business Number (ABN)
- demonstrate the ability to deliver aged care services in your proposed registration category.
For associated providers
Associated provider is a new concept to be introduced in the new Act. It means an entity that delivers services on behalf of a registered provider, similar to a subcontractor.
An associated provider may:
- be a registered provider who provides specific services on behalf of another registered provider
- operate solely as a subcontractor and remain unregistered.
Once the new Act starts, subcontractors who are currently providing services on behalf of an approved provider will be known as associated providers.
Registered providers can subcontract out service delivery, but they cannot contract out their legal responsibilities.
The registered provider will be responsible for ensuring their associated providers comply with relevant obligations, regardless of whether the associated provider delivering those services is registered or not.
ACQSC remains responsible for managing non-compliance for all registered providers.
Workers of an associated provider are considered aged care workers, and will need to be screened to make sure they are suitable to work in an aged care setting.
Associated providers may decide to apply to become a registered provider and will need to follow the application process managed by ACQSC to become registered under the correct registration category.
Providers will be responsible for providing the ACQSC a full list of the associated providers delivering aged care services on their behalf, both at registration and renewal.
For state and territory governments
The registration process for state and territory government providers will be different due to constitutional requirements.
A government entity can be registered. As defined in the new Act, government entity means a:
- Commonwealth entity (within the meaning of the Public Governances, Performance and Accountability Act 2013)
- State or Territory
- body established for a public purpose by or under a law of a State or Territory (other than a local government authority).
These providers will be known as government entities under the new Act.
ACQSC will regulate these providers.
Contact us for more information
Renewal of provider registration
Registration will be for a defined period of time. Each provider’s ongoing suitability to deliver aged care services will be reviewed regularly, providing greater assurance that the services on offer are of high quality.
The standard registration period for providers will be 3 years. The Aged Care Quality and Safety Commission (ACQSC) may specify a shorter or longer period, depending on certain factors. For example:
- longer periods may be given for those who consistently meet their obligations and deliver high quality care
- shorter periods may apply to providers who are new to the sector or have a record of non-compliance.
For existing aged care providers, registration renewal dates will be staggered from when the new Aged Care Act starts.
Before the registration period expires, ACQSC will:
- invite you to start the registration renewal process
- advise you of the timeframe to submit a form to renew your registration.
These timeframes will depend on:
- your registration categories
- whether an audit against the strengthened Quality Standards is required.
This process may start up to 18 months before your registration period ends.
You will need to demonstrate your suitability, capability, viability, and propriety to deliver aged care services at registration and again at renewal.
The renewal process will be different for different providers depending on the services provided and their compliance record.
When the ACQSC has finished assessing your application, they will send you a new Notice of Decision and update the registration details in the Provider Register.
The ACQSC may request further information during its consideration and will invite you to comment if it is considering an adverse decision.
Registration of existing providers – deeming process
We’re working to prepare all current government-funded providers to transition to the new system as registered providers, in preparation for the new Aged Care Act.
We want to make the transition simple so you can continue to focus on looking after older people.
We will ‘deem’ or move you to registration categories based on the services you deliver or the services as required by your current funding agreement.
Find out more about the deeming process
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