Designing the new aged care regulatory model

Learn how we’ve engaged with stakeholders to design the new model.

We’ve worked closely with older people, their families and carers, providers, the Aged Care Quality and Safety Commission and the sector more broadly to design the details of the new aged care regulatory model.

To ensure a well-considered and inclusive approach to designing the model, we released 3 consultation papers over 18 months and engaged stakeholders through several consultation activities.

Read about the feedback we received through the consultations in the Summary Report 2023.

Stage 1

On 8 February 2022, we released a concept paper and a plain English version. The paper outlined the early thinking for an improved approach to regulating aged care.

Stage 2

On 5 September 2022, we released A new model for regulating aged care, consultation paper No.1, along with a summary version that provided a high-level overview of the proposed model and its components. 

We received 40 submissions and 108 completed questionnaires in response to the paper. Stakeholders broadly supported the proposed approach.

Stage 3

In December 2022, we hosted workshops to seek additional feedback on proposed provider registration categories. The categories are a key feature of the new model. We held the workshops with:

  • older people
  • their families and carers
  • providers
  • other interested stakeholders.

We used the feedback along with advice from experts in regulation and constitutional law to further develop the categories.

On 26 April 2023, we released A new model for regulating aged care, consultation Paper No.2 and a summary version with the details of the proposed model. The 8-week consultation period closed on 23 June 2023. Consultation activities included the following.


We held a webinar attended by 1,100 people, with 250 questions received.


Emeritus Professor Valerie Braithwaite explained the importance of relationships in the regulation of aged care in this video.


We held 8 workshops attended by more than100 people, including:

  • older people, their carers and families
  • peak bodies
  • aged care providers and workers
  • LGBTQIA+, culturally and linguistically diverse and Aboriginal and Torres Strait Islander people.


We received close to 80 submissions. We also received nearly 200 responses to a detailed survey and over 350 responses to a short survey.

We used consultation feedback to refine the details of the new model. View the Consultation Summary Report 2023 for a summary of stakeholder feedback and our response.

Next steps

The proposed new regulatory model is included in the exposure draft of the new Aged Care Act

Our 12-week consultation on the exposure draft of the new Aged Care Act ran from 14 December 2023 to 8 March 2024. 

We received over 320 submissions, more than 800 surveys, and heard from more than 10,000 people at our webinars, workshops and roundtables. 

The Australian Government is currently considering the feedback received during the consultation to refine and finalise the draft legislation before it is introduced to Parliament. 

The Government will announce the commencement date of the legislation following these updates, and before the Bill is introduced to the Parliament.

Regulatory Strategy

Please contact us for information about the new aged care regulatory model.
Date last updated:

Help us improve

If you would like a response please use the enquiries form instead.