Consultation
To ensure a well-considered and inclusive approach to designing the model, we:
- released 3 consultation papers over 18 months
- engaged stakeholders through several consultation activities.
Read about the feedback we received through the consultations in the summary report 2023.
Stage 1
On 8 February 2022, we released a:
The paper outlined the early thinking for an improved approach to regulating aged care.
Stage 2
On 5 September 2022, we released:
- A new model for regulating aged care, consultation paper no.1
- a summary version that provided a high-level overview of the proposed model and its components.
We received 40 submissions and 108 completed questionnaires in response to the paper. Stakeholders broadly supported the proposed approach.
Stage 3
In December 2022, we hosted workshops to seek additional feedback on proposed provider registration categories. The categories are a key feature of the new model.
We held the workshops with:
- older people
- their families and carers
- providers
- other interested stakeholders.
We used the feedback, along with advice from experts in regulation and constitutional law, to further develop the categories.
On 26 April 2023, we released:
- A new model for regulating aged care, consultation Paper no. 2
- a summary version with the details of the proposed model.
The 8-week consultation period closed on 23 June 2023.
Consultation activities included the following:
Webinar
We held a webinar attended by 1,100 people, with 250 questions received. For more information, view:
Video
Emeritus Professor Valerie Braithwaite explained the importance of relationships in the regulation of aged care.
Workshops
We held 8 workshops attended by more than 100 people, including:
- older people, their carers and families
- peak bodies
- aged care providers and workers
- LGBTQIA+ people
- culturally and linguistically diverse people
- Aboriginal and Torres Strait Islander people.
Submissions
We received:
- close to 80 submissions
- nearly 200 responses to a detailed survey
- more than 350 responses to a short survey.
We used feedback to refine the details of the new model. View the consultation summary report 2023 for a summary of stakeholder feedback and our response.
Next steps
The proposed new regulatory model is included in the exposure draft of the new Aged Care Act.
Our 12-week consultation on the exposure draft of the new Aged Care Act ran from 14 December 2023 to 8 March 2024. We:
- received more than 320 submissions and more than 800 surveys
- heard from more than 10,000 people at our webinars, workshops and roundtables.
The Australian Government is currently considering the feedback received during the consultation to refine and finalise the draft legislation before it is introduced to Parliament.
New aged care regulatory model – Questions and answers – Webinar
The new aged care regulatory model will come into effect with the new Aged Care Act on 1 July 2025. This will be an opportunity for providers to engage directly with the department to understand how the new regulatory model will work, via a Q&A session with the panel.
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