Set up access to My Aged Care

How to access the My Aged Care portals

My Aged Care is accessed using:

• a portal for service providers
• a portal for assessors
• a portal for authorised hospital staff.

To access the portals and get set up in My Aged Care, your organisation needs:

• a supported authentication service to securely log in
• to identify someone to be an initial ‘Organisation Administrator’ to set up your organisation structure in the portal and create other user accounts and administrators.

Assessors

We set up Organisation Administrator accounts for assessment organisations when we set up their contract.

As an individual assessor, you should request access to the portal through your Organisation Administrator. You don’t need to register as an administrator.

Service providers

We set up Organisation Administrator accounts for registered providers. 

When you become an approved provider, we will send you an email that explains what you need to do.

You will need to request Organisation Administrator access by contacting the My Aged Care service provider and assessor helpline with your: 

• name
• email
• organisation name  
• ABN and/or ACN
• GPMS ID (if known).

Hospital staff

Email our My Aged Care hospital portal contact.

Authenticate your login

You need to set up one of the following methods to log in securely:

• myID and Relationship Authorisation Manager (RAM)
• VANguard Federated Authentication Services (FAS).

To find out more, see the:

• Getting started with myID and Relationship Authorisation Manager resource collection
• GPMS webpages
• Authentication methods fact sheet
• Logging in to the assessor portal using myID user guide
• Logging in to the provider portal using myID user guide
• Logging in to My Aged Care using VANguard user guide.

AUSkey and Manage ABN Connections have been retired. If you haven't moved to myID and RAM yet, please read our resource collection for guides.

Set up access for other staff

Assessors

If you are an Organisation Administrator, you need to:

• create staff accounts for all assessors
• edit staff details as needed. 

To find out more, see:

• chapter 6 of the Organisation Administrator user guide
• the How to create and edit staff records video.

Service providers

If you’re an Organisation Administrator, you need to set up your organisation’s information and structure, including creating staff accounts.

To find out more, see the:

• My Aged Care provider portal user guide: Part 1 – administrator functions guide
• Create and maintain staff accounts using the My Aged Care provider portal guide
• Create service delivery outlets and service information using the provider portal guide
• set up and maintain staff accounts video
• configure outlet information video.

Using the My Aged Care portals

Once you are set up and authenticated, use the My Aged Care portals to enter and manage information.

Find information and resources to help you use My Aged Care portals for:

• assessors
• service providers.

Resources and support

If you have questions, read our resources and guides for assessors and service providers.

If you still have questions, contact the My Aged Care provider and assessor helpline.

Contact