Set up access to My Aged Care

Aged care assessors and service providers use the My Aged Care portals to set up and manage services. Find out how to access and use the portals.

The new Government Provider Management System (GPMS) portal is now available. We encourage Organisation Administrators to log in and set up access for all residential aged care services.

How to access the My Aged Care portals

My Aged Care is accessed using:

To access the portals and get set up in My Aged Care, your organisation needs:

  • a supported authentication service to securely log in
  • to identify someone to be an initial ‘Organisation Administrator’ to set up your organisation structure in the portal and create other user accounts and administrators.

Assessors

We set up Organisation Administrator accounts for assessment organisations when we set up their contract.

As an individual assessors, you should request access to the portal through your Organisation Administrator. You don’t need to register as an administrator.

Service providers

We set up Organisation Administrator accounts for approved providers. 

When you become an approved provider, we will send you an email that explains what you need to do.

You will need to request Organisation Administrator access by contacting the My Aged Care service provider and assessor helpline on 1800 836 799 with your: 

  • name
  • email
  • organisation name  
  • ABN and/or ACN
  • NAPS ACO ID (if known).

Authenticate your login

You need to set up one of the following methods to log in securely:

To find out more, see the:

AUSkey and Manage ABN Connections have been retired. If you haven't moved to myGovID and RAM yet, please read our resource collection.

Set up access for other staff

Assessors

If you are an Organisation Administrator, you need to:

  • create staff accounts for all assessors
  • edit staff details as needed.

To find out more, see:

Service providers

If you’re an Organisation Administrator, you need to set up your organisation’s information and structure, including creating staff accounts.

To find out more, see the:

Using the My Aged Care portals

Once you are set up and authenticated, use the My Aged Care portals to enter and manage information.

Find information and resources to help you use My Aged Care portals for:

Resources and support

If you have questions:

If you still have questions, contact the My Aged Care provider and assessor helpline.

My Aged Care service provider and assessor helpline

This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
Date last updated:

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