How to access the My Aged Care portals
My Aged Care is accessed using:
To access the portals and get set up in My Aged Care access the portals and get set up in My Aged Care, your organisation needs:
- a supported Authenticate your login to securely log in
- to identify someone to be an initial ‘Organisation Administrator’ to set up your organisation structure in the portal and create other user accounts and administrators.to identify a staff member to be set up as an initial ‘Organisation Administrator’. The Organisation Administrator will manage user access in My Aged Care and GPMS, including adding and removing users, assigning roles, and maintaining appropriate access permissions for their organisation.
Assessors
The department will set up Organisation Administrator accounts for assessment organisations when we set up their contract.
As an individual assessor, you should request access to the portal through your Organisation Administrator. You don’t need to register as an administrator.
Service providers
The department will set up Organisation Administrator accounts for registered providers.
When you become an approved provider, we will send you an email that explains what you need to do.
To request Organisation Administrator access, the relevant user will be required to contact the My Aged Care service provider and assessor helpline with their:
- name
- organisation name
- ABN and/or ACN
Hospital staff
Email our My Aged Care hospital portal contact.
Authenticate your login
You need to set up one of the following methods to log in securely:
To find out more, refer to the:
- Logging into the Aged Care systems resource page
- GPMS webpages.
AUSkey and Manage ABN Connections have been retired.
Set up access for other staff
Assessors
If you are an Organisation Administrator, you need to:
- create staff accounts for all assessors
- edit staff details as needed.
To find out more, refer to:
Service providers
Organisation Administrators are responsible for managing user access in the My Aged Care Service and Support portal, including adding and removing users, assigning roles, and maintaining appropriate access permissions for their organisation.
To find out more, refer to:
- My Aged Care provider portal user guide: Part 1 – administrator functions guide
- My Aged Care – Service and Support Portal user guide – Creating service delivery outlets and adding service information
- set up and maintain staff accounts video
- configure outlet information video.
Using the My Aged Care portals
Once you are set up and authenticated, use the My Aged Care portals to enter and manage information.
Find information and resources to help you use My Aged Care portals for:
Contact
My Aged Care service provider and assessor helpline
