My Aged Care for service providers

The role of service providers in My Aged Care

As an approved service provider, you must use the My Aged Care Service and Support Portal to:

• manage information about your services
• manage referrals
• update client records
• generate reports
• ask an assessor to review a client’s support plan.

Find more information for service providers, including:

• referring clients to My Aged Care
• listing your services in the Find a provider tool
• keeping your organisation’s details updated.

My Aged Care system overview for service providers

The following process overviews outline the key steps providers should follow in the My Aged Care provider portal for:

• the Commonwealth Home Support Programme
• Home Care Packages
• Residential Aged Care
• Short-Term Restorative Care.

Using the My Aged Care Service and Support Portal

Once you are registered and authenticated, you can log in to the portal, get set up and action items.

Go to the portal

To find out more, read the My Aged Care Service and Support Portal user guide: Part 2 – team leader and staff member functions.

Portal resources

We also provide resources to help you use the portal, including:

• fact sheets
• quick reference guides
• user guides
• videos.

You can also access Profile tips for service providers to help you create a useful profile on the My Aged Care website.

Updates to the My Aged Care Service and Support Portal

Find out what recent changes or updates have been made to the My Aged Care portal.

You can also check our webinars page for update information.

Resources and support

See a list of My Aged Care resources to help guide you, including procedure documents, fact sheets, webinars, forms and more.

If you have questions about using the portal:

• read our Service and Support Portal resources and guides
• talk to your colleagues, team leader or manager.

If you still have questions, contact the My Aged Care helpline.