Key resources
Hearing Services Program provider resource collection
A collection of resources for Hearing Services Program providers, including forms, information sheets, guidelines, policies and the provider handbook.
Hearing Services Program portal user guide – Providers
A collection of step-by-step instructions for providers on using the Hearing Services Program provider portal.
All resources
Health sector resources
Hearing Services Program complaints policy
This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.
Hearing Services Program – Provider handbook
This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.
Hearing Services Program cultural competency resources
This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.
Hearing Services Program deed of standing offer
This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.
Hearing Services Program – Compliance update August 2023
This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program reconsideration and appeals form
Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.
Hearing Services Program private services and devices acknowledgement form
Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.
Hearing Services Program – Frequently asked questions for providers
This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.
Hearing Services Program claim for payment form
Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.
Hearing Services Program – Compliance update November 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program client rights and responsibilities
This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.
Hearing Services Program device quote template
Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.
Hearing Services Program wishes and needs tool
The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.
Hearing Services Program – Compliance update April 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program – Compliance update December 2025
This compliance update includes information on the support available, lessons learned from during 2024–25. The focus for compliance in 2025 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program provider self-assessment outcomes report
This report summarises the outcomes from the 2024 Hearing Services Program provider self-assessment process.
Modelling of proposed changes to Hearing Services Program Voucher Scheme – Summary report
Scyne Advisory modelled and assessed potential impacts of reducing the number of service items in the Hearing Services Program. Scyne consulted with stakeholders to inform recommendations on the service items.
Hearing Services Program client transfer consent form
Use this form when a Hearing Services Program client transfers to your service, to obtain their consent for you to access their records.
Hearing Services Program maintenance agreement form
Hearing services providers should use this form for Hearing Services Program clients who want to enter into a maintenance agreement.
Approved Practitioner Professional Body (PPB) member category certificate examples
This guide helps providers identify certificates for approved membership categories of each Practitioner Professional Body (PPB) in Australia.
Hearing Services Program portal user guide – Manage practitioners
Learn how to add a qualified practitioner and link them to your business.
Hearing Services Program portal user guide – Submit a claim
Find out how to submit a claim for payment in the portal.
Hearing Services Program provider audit guide
This guide will help Hearing Services Program providers to understand the audit process.
Hearing Services Program provider claims review guide
This guide will help Hearing Services Program providers to understand the claims review process.
Hearing Services Program provider self-assessment outcomes report
This report summarises the outcomes from the 2023 Hearing Services Program provider self-assessment process.
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