What the program is
The program’s 2 components are the:
- voucher scheme – a network of more than 300 hearing providers who deliver services across 3,000 locations Australia-wide
- Community Service Obligations (CSO) – Hearing Australia provides services for people who are aged under 26 years, eligible Aboriginal and Torres Strait Islanders and people who need specialist services or live in a remote area.
Program vouchers are valid for 5 years.
The program is part of the work we do to improve ear health and support Australians with hearing loss.
Goals of the program
The program aims to:
- ensure eligible Australians with hearing loss can access subsidised hearing services and devices
- help people manage their hearing loss
- improve engagement with the community.
Who we work with
We work with:
- contracted hearing service providers
- hearing device manufacturers and suppliers
- the National Disability Insurance Agency
- the Department of Veterans’ Affairs.
- Services Australia
- Hearing Australia
- National Acoustic Laboratories.
The Hearing Services Program operates under the:
- Hearing Services Administration Act 1997
- Hearing Services Program (Voucher) Instrument 2019
- Schedule of service items and fees
- Australian Hearing Services Act 1991
- Australian Hearing Services (Declared Hearing Services) Determination 2019
- Disability Services Act 1986
- Administrative Appeals Tribunal Act 1975
- Electronic Transaction Act 1999.
We keep any personal information you share with us private under:
We publish monthly and annual statistics about the Hearing Services Program, including numbers of clients, vouchers, devices and providers.
Read more about: