Functions
In the GPMS registered provider portal Manage Your Organisation tile. you can view and update:
- provider details
- residential care home details
- branches details
- responsible persons and contact details
- associated provider arrangements.
Any variation or change in circumstance, must be made on the Aged Care Quality and Safety Commission website.
User roles
There are multiple user roles in the Manage Your Organisation tile. Users can be assigned multiple roles. Your organisation administrator can assign these roles.
- Provider staff (registered provider) – Users with this role can:
- view all details about their organisation and reported contacts
- manage all contacts for their organisation.
- Provider staff (home/branch) – Users with this role can:
- view limited details about their organisation
- access information about homes and branches they have been granted access to
- manage contacts for homes and branches they have been granted access to.
Reporting duplicate contacts in the registered provider portal
Submit the reporting a duplicate contact form to GPMS.Project@health.gov.au.
Requesting changes to offline and online beds
In the Registered Provider Portal – Manage Your Organisation tile, Providers can now:
- record beds as offline
- make offline beds available for use.
Providers can record beds as offline for the following reasons:
- Lack of capacity to deliver care due to workforce or operational issues
- Delivering other Commonwealth funded aged care (e.g. TCP, MPS, NATSIFAC)
- Delivering other non-aged care or non-Commonwealth funded services (e.g. private residential care, NDIS, health services)
- Offline due to the redevelopment, refurbishment or extension of the whole or part of the building or site
- Opening of new residential care home in stages
- Offline pending permanent closure of whole or part of the residential care home
For step-by-step guidance, please see the Guide – how to report offline beds in residential aged care or visit the Departments webpage.
Updating existing responsible persons displayed within GPMS
Updates to an existing responsible persons displayed within GPMS, needs to be reported to the Aged Care Quality and Safety Commission.
Registered providers – reporting a change in circumstance
Any change in circumstance will need to be reported to the Aged Care Quality and Safety Commission (Commission) through the Change in Circumstance (CiC) form, which is available on the Commission’s website.
You must notify the Aged Care Quality and Safety Commission within 14 days about:
- changes or an event affecting your suitability as a provider
- people who become or stop being your responsible persons
- changes relating to the suitability of any of your responsible persons
- significant changes to your organisation or governance arrangements
- significant changes in the scale of the aged care services you provide
- changes in the types of services you provide
- specific changes to your associated providers
- specific changes to an approved residential care home
- specific financial and prudential matters.
Changes made via CiC forms will be reflected in GPMS once processed by the Commission. For further information on your responsibilities please refer to the Commission’s website.
Adding a responsible person in GPMS
To add responsible persons, complete the change in circumstance (CiC) form. The updated information is viewable in the registered provider portal.
Renew my registration
Registered providers can renew their registration through the Aged Care Quality and Safety Commission.
How to find information about associated providers
Visit the Aged Care Quality and Safety Commission’s website for more information.
Who to contact if organisation is going into liquidation?
Complete a change in circumstance (CiC) form on the Commission’s website. The Commission will notify the Department.
When an organisation is in liquidation, staff cannot access GPMS portals. The Commission will work with the Department to ensure user access is revoked.
Resources
A list of resources – including quick reference guides, fact sheets, videos and other publications – for the Government Provider Management System.
Government Provider Management System resources
Stay connected
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- join our Digital Transformation Sector Partners group
- subscribe to the aged care sector newsletter and alerts.
Contact
My Aged Care service provider and assessor helpline
