Telehealth definition
For Program participants, telehealth RoSO eligibility depends on both the eligibility of the location where:
- you deliver services from
- the patient receives the telehealth service.
Details are in section 8 of the Health Insurance (Bonded Medical Program) Rule 2020,
Location eligibility
Eligibility criteria for telehealth services to be credited towards a doctor's Return of Service Obligation (RoSO):
| Doctor location | Patient location | Telehealth credited towards RoSO | Conditions |
|---|---|---|---|
| MM 2–7 | Eligible location | Yes | Both doctor and patient must be in eligible locations. |
| MM 1 (Inner Metro) | Any location | No | Telehealth services not credited, regardless of patient location. |
| MM 1 (Outer Metro, DPA 'Yes'/DWS 'Yes') | Eligible location | Yes | Only for vocational/fellowed doctors; patient must also be in eligible location. |
Telehealth recordkeeping for per-day RoSO
Bonded Return of Service System (BRoSS) allows you to record multiple locations in a single RoSO plan. To confirm eligibility of telehealth work, all locations must be recorded into your RoSO plan in BRoSS. This includes the:
- locations from which you delivered the service
- location of each patient who received the service.
BRoSS will assess the locations listed and provide eligibility and RoSO calculation.
If undertaking telehealth work for your RoSO, we recommend you keep a detailed record that includes:
- your location when providing the service
- the location of the patient who received the service
- the date and time/duration of your consultation.
This record will be essential when uploading sufficient evidence to confirm you have completed the work in line with your RoSO plan. This is detailed in section 16 of the Health Insurance (Bonded Medical Program) Rule 2020.