Managing Home Care Packages

As a provider of Home Care Packages, you must provide certain documents to people in your care and manage your services, fees and prices. You must also tell us about certain changes and do annual financial reporting.

When managing Home Care Packages, you must always meet the Aged Care Quality Standards.

You’re also responsible for supporting the Charter of Aged Care Rights.

  • Home care agreements
    You must enter into a home care agreement with a person before you can start providing services to them.
  • Care plans
    A care plan outlines a person’s home care needs and how you will meet those needs with the services you provide. 
  • Individualised budgets
    An individualised budget sets out the funds available in a person’s Home Care Package and how you will spend the funds.
  • Monthly statements
    Monthly statements show the funds available in a person’s package, how the funds are being spent and the amount of unspent funds.
  • Ongoing care discussions
    You must have ongoing discussions with people in your care to make sure services are meeting their needs. 
  • Price transparency
    You must publish your service prices on My Aged Care and provide pricing information to people in your care.
  • Managing fees
    Find out when you must record and refund fees, when you can charge fees and what to do in cases of financial hardship.
  • Changes to Home Care Packages
    You may need to make changes if a person's care needs change, they get a package upgrade, or your services change.
  • Transferring services
    How to transfer home care services to another approved provider.
  • Changing home care providers
    What you need to do as the current provider or new provider when a person decides to change providers.
  • Temporary leave
    Find out how subsidies and fees may change when a person takes leave from their home care services.
  • Managing unspent funds
    Unspent funds are the amounts paid to you that have not been spent on a person’s care. Find out how you can better manage package funds.
  • Unspent home care amounts
    This is the total amount of unspent funds left in a person’s package on the day they exit your home care service. Find out what you must do with this amount.
  • Exiting people
    What you must do if a person no longer needs or wants home care, passes away or changes providers.
  • Reporting
    Approved providers of home care must submit an Aged Care Financial Report (ACFR) each financial year.
  • Notification of changes
    Find out about the changes you must report to us or Services Australia.
Last updated: 
22 January 2020
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