About Specialisation Verification

We have developed the Specialisation Verification Framework to ensure that older Australians with diverse backgrounds and life experiences can access more reliable information when choosing their care providers.

Why we need a framework

Aged care providers may choose to offer specialised services for people:

  • with diverse experiences, backgrounds, and characteristics
  • who may identify with one or more of the special needs groups defined in the Aged Care Act 1997.

To claim specialisation, providers must deliver care that:

Provider specialisation information will be available through the My Aged Care Find a Provider tool.

The Royal Commission into Aged Care Quality and Safety recommended that provider specialisation claims are reviewed to improve the reliability of the My Aged Care Find a Provider  tool.

To address this recommendation, we:

  • commissioned Australian Healthcare Associates to develop a framework
  • sought feedback from representatives of older Australians from special needs groups to help develop the framework
  • allowed providers to test these findings.

The framework sets out the criteria for specialised care delivery. This shows how providers can deliver care which exceeds the minimum requirements. 

Implementing the framework

Quality aged care should be accessible to all people.

From 27 June 2022, applications will open for specialisation verification.  Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification. Applications can be made using the My Aged Care Provider Specialisation Verification Framework and its assessment criteria.

Aged care providers who claim these services can:

  • apply for an assessment
  • submit evidence showing that they meet the requirements set out in the framework
  • have successful outcomes published on their My Aged Care, Find a Provider profile from October 2022.

Following a transition period, provider specialisation claims that have not been approved will be removed from their My Aged Care profile.

The framework will help:

  • embed a focus on diversity in the aged care system
  • older Australians, their families, loved ones, friends, families of choice, community representatives and carers, to choose providers that meet their needs.

How to apply

Aged care providers can apply for verification from 27 June 2022.

To claim specialisation, providers  must meet the criteria for the relevant group(s) outlined in the Specialisation Verification Framework. This includes:

  • Aboriginal and Torres Strait Islander peoples and communities
  • people from culturally and linguistically diverse backgrounds
  • people who are financially or socially disadvantaged
  • veterans
  • people who are homeless or at risk of becoming homeless
  • care leavers
  • parents separated from their children by forced adoption or removal
  • lesbian, gay, bisexual, transgender and intersex people
  • people who live in rural or remote areas.

To apply, providers must complete and submit a form to our independent assessor, Australian Healthcare Associates (AHA). AHA will then contact you about your application.

Have a look at the aged care provider guidance manual and detailed evidence requirements for providers for help with your application.

AHA will assess applications and publish successful outcomes on providers’ My Aged Care Find a Provider profile from October 2022. Verified specialisations will remain valid for three years.

We will provide more information and guidance through our aged care sector announcements and newsletters.

Diversity in older Australians

For more information about Australia’s diverse senior population and the requirements aged care providers must meet to cater for them, see the:


Independent assessor contact

Email the independent assessor, Australian Healthcare Associates, if you have questions about your Specialisation Verification application.

macspecialisation [at] health.gov.au

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Ageing and diversity contact

Email us if you have questions about diversity in ageing, Partners in Culturally Appropriate Care (PICAC), the Aged Care Diversity Framework or the Specialisation Verification Framework.

ageing.and.diversity [at] health.gov.au

View contact

Last updated: 
12 September 2022

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