Resources
Hearing Services Program provider self-assessment outcomes report
This report summarises the outcomes from the 2024 Hearing Services Program provider self-assessment process.
Hearing Services Program statistics – Year to date 2024–25 to 31 March 2025
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2024–25 financial year through to 31 March 2025.
Modelling of proposed changes to Hearing Services Program Voucher Scheme – Summary report
Scyne Advisory modelled and assessed potential impacts of reducing the number of service items in the Hearing Services Program. Scyne consulted with stakeholders to inform recommendations on the service items.
Hearing Services Program: Minimum specifications for subsidised devices report
The National Acoustic Laboratories (NAL) evaluated the Hearing Services Program devices and their features. NAL consulted with device suppliers and made recommendations to update the minimum specifications for subsidised devices. The minimum specifications had not been reviewed for over 20 years.
Hearing Services Program statistics – Year to date 2024–25 to 31 December 2024
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2024–25 financial year through to December 2024 as of 9 January 2025.
Hearing Services Program device quote template
Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.
Hearing Services Program wishes and needs tool
The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.
Hearing Services Program reconsideration and appeals form
Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.
Hearing Services Program private services and devices acknowledgement form
Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.
Hearing Services Program maintenance agreement form
Hearing services providers should use this form for Hearing Services Program clients who want to enter into a maintenance agreement.
Hearing Services Program client transfer consent form
Use this form when a Hearing Services Program client transfers to your service, to obtain their consent for you to access their records.
Hearing Services Program claim for payment form
Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.
Hearing Services Program application form
Use this form to apply for the Hearing Services Program if you can’t apply online or through a provider.
Hearing Services Program – Compliance update November 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.
Hearing Services Program statistics – Year to date 2024–25 to 30 September 2024
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2024–25 financial year through to 30 September 2024 as of 21 October 2024.
Approved Practitioner Professional Body (PPB) member category certificate examples
This guide helps providers identify certificates for approved membership categories of each Practitioner Professional Body (PPB) in Australia.
Hearing Services Program statistics – Year to date 2023–24 to 30 June 2024
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2023–24 financial year through to 30 June 2024.
Hearing Services Program statistics 2023–24
This document provides Hearing Services Program statistics for 2023–24, on clients, vouchers, devices and service providers.
Hearing Services Program portal user guide – Manage practitioners
Learn how to add a qualified practitioner and link them to your business.
Hearing Services Program portal user guide – Submit a claim
Find out how to submit a claim for payment in the portal.
Hearing Services Program provider audit guide
This guide will help Hearing Services Program providers to understand the audit process.
Hearing Services Program provider claims review guide
This guide will help Hearing Services Program providers to understand the claims review process.
Hearing Services Program statistics – Year to date 2023-24 to 31 March 2024
This report contains monthly statistics for the Voucher Scheme component of the Hearing Services Program for the 2023–24 financial year through to 31 March 2024.
Hearing Services Program – Frequently asked questions for providers
This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.
Hearing Services Program – Compliance update April 2024
This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.
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