Home Care Packages Program operational manual – A guide for home care providers

This manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.

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Manual

Summary of changes to the manual

Appendix A – Pre-1 July 2014 fee arrangements

Appendix B – Pricing schedule (introduced 1 July 2019)

Appendix C – Inclusions/exclusions framework: Decision tool and template

This decision tool and template aims to help Home Care Package providers to make decisions on inclusions and exclusions of the program. It should also be used when working with care recipients to develop their care plan and individualised budget. For more information, see part 9 of the manual.

Appendix D – Compensation payments

Appendix E – Responsibilities of approved providers

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Publication date:
Publication type:
Guideline
Audience:
Health sector
Language:
English
Description:

This manual helps approved home care providers to understand their responsibilities in providing Home Care Packages. It includes:

  • how the Home Care Packages Program operates
  • the care and services you can include in a Home Care Package
  • how to work with your clients to decide if a type of care or service meets their aged care needs
  • how fees and charges are calculated

If you have questions or feedback about this manual, email hcpmanualsfeedback@health.gov.au.

We will review this manual regularly.

You can also view the Home Care Packages Program Manual for Consumers on the My Aged Care website.

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