As a registered provider, you must submit regular reports to the Australian Government to ensure transparency and accountability. Learn more about your reporting requirements.
Record keeping
You must keep records about:
- participants, including eligibility for supplements and care notes
- allegations or suspicions of reportable incidents
- service staff influenza vaccinations
- staff members and volunteers police certificate checks
- service staff.
Find detailed guidance on record-keeping requirements.
Quarterly Financial Report
You must submit the Quarterly Financial Report (QFR) 4 times throughout the financial year to report on:
- financial viability and prudential compliance questions
- year-to-date financial statements, at the registered provider level
- details of direct care labour costs.
Legislated submission dates for the 2025-26 financial year are:
| Quarter | Reporting period | Due date |
|---|---|---|
| Quarter 1 | 1 July – 30 September | 4 November 2025 |
| Quarter 2 | 1 October – 31 December | 14 February 2026 |
| Quarter 3 | 1 January – 31 March | 5 May 2026 |
| Quarter 4 | 1 April – 30 June | 4 August 2026 |
Read further guidance and resources about the QFR.
Read the user guide and submit the QFR through the Government Provider Management System (GPMS).
If you have questions about the QFR, email us.
Aged Care Financial Report
You must submit an Aged Care Financial Report (ACFR) by 31 October each year.
You should report on 1 July to 30 June period:
- income from services provided, subsidies and supplements
- expenses including wages, administration and non-care related items
- other financial information including assets, liabilities and equity.
Read the user guides and submit the ACFR through the online forms portal.
If you have questions about the ACFR, contact Forms Administration or email us.
Provider Operations Collection Form
You must submit the Provider Operations Collection Form to report information about annual operations by 31 October each year.
You should report on 1 July to 30 June period, including:
- executive position details
- governing body membership
- signed statement of provider compliance with legislative requirements
- diversity information
- common feedback and complaints received by each service
- key improvements made to service quality.
Read the user guide, quick reference guide and provider fact sheet.
Submit your Provider Operations Collection Form through GPMS.
If you have questions about operations reporting, email us.
Contact
Forms Administration contact
Aged care provider reporting helpdesk