Updating service delivery branches
A service delivery branch is the place of business where a registered provider delivers funded aged care services to participants.
All participants must be connected to a service delivery branch to receive Support at Home services. You must claim for services delivered against the service delivery branch.
For more information, refer to service delivery branch fact sheet.
New service delivery branch
For each new service delivery branch, tell us the name, address and contact using the Service Delivery Branch Notification Form. You must do this before you start providing in-home aged care services.
Changes to a service delivery branch
Use the Service Delivery Branch Notification Form to tell us about changes to your existing service’s name, address or contact details. You must do this within 28 days of the change.
Merging service delivery branches
Use the Service Delivery Branch Merger Form to tell us if you intend to merge service delivery branches.
You must do notify us at least 90 days before the proposed merge date. If you require shorter time period due to exceptional circumstances, you must specify this in your notification form.
You will also need to notify impacted participants (if any) before the merge.
Find out how to transfer service delivery branches.
Closing a service delivery branch
Use the Service Delivery Branch Notification Form to close your service delivery branch. You must complete the form at least 28 days before the date of the proposed closure.
You must notify participants of the decision in writing at least 14 days before services end. Your continuity of care obligations will apply.
Participant starting services
Within 28 days of a participant starting Support at Home services with you, you must tell Services Australia through the Aged Care Provider Portal.
Participant ending services
Within 28 days of the day you stop providing care to a participant, you must submit the participant’s name and cessation date through the Aged Care Provider Portal.
If a participant dies, you must update the My Aged Care Service and Support Portal and call My Aged Care.
Find out more about participants exiting the program.
Notifying the Aged Care Quality and Safety Commission
You must also tell the Aged Care Quality and Safety Commission (ACQSC) within 14 days of when there are changes:
- that affect provider suitability
- to key personnel or their suitability.
You must keep a record of all notifications to the ACQSC.
Questions
If you have any questions or require support with this process, please email your Local Network contact.
Find out more
Read:
- Chapter 7 (starting funded aged care services) in the Support at Home program manual
- Service delivery branch fact sheet.