Guidelines and procedures
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Support at Home program manual – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. -
Support at Home Program Provider Transition Guide
This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program. -
Support at Home: Claims and Payments Business Rules Guidance
This document gives business guidance on claims and payments for providers who will be operating under Support at Home from July 2025. -
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP). -
Submit a Support at Home claim
This is a step-by-step guide on how to complete claims for the Support at Home program using the Services Australia Aged Care Provider Portal (ACPP) from 1 July 2025. -
Support at Home monthly statement template
This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different.
Letters
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Letter to older people approved for Home Care Packages before 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Letter to older people approved for Home Care Packages after 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Fact sheets
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP).
Checklist for HCP care recipients transitioning to Support at Home
This resource outlines the steps that Home Care Package care recipients can take to prepare for their transition to the Support at Home program from 1 July 2025.
Consumer protections for Support at Home prices – fact sheet for participants
This fact sheet for older people outlines how prices will be set and consumer protections under Support at Home to ensure prices are reasonable and transparent.
Consumer protections for Support at Home prices – fact sheet for providers
This fact sheet outlines guidance for providers on the consumer protections in place to ensure Support at Home prices are reasonable and transparent.
Guidance for setting Support at Home prices – fact sheet for providers
This fact sheet provides guidance for providers to consider when setting and publishing prices for the first year of the Support at Home program.
Summary of indicative Support at Home prices
This fact sheet includes indicative price ranges for most Support at Home services. These price ranges reflect what Home Care Package Program providers have reported that they intend to charge from 1 July 2025.
Support at Home program – Frequently asked questions – February 2025
Fact sheet answering some frequently asked questions about the Support at Home program design.
Support at Home program – Fact sheet – Changes to Support at Home pricing arrangements for older people, families and carers
This fact sheet provides an overview on changes to price caps on services under the Support at Home program for older people, families and carers.
Support at Home program – Fact sheet – Changes to Support at Home pricing arrangements for in-home aged care providers
This fact sheet provides an overview on changes to price caps on services under the Support at Home program for in-home aged care providers.
Assistive Technology and Home Modifications List (AT-HM List)
This document outlines the products, equipment and home modifications that eligible participants can access through the Assistive Technology and Home Modifications (AT-HM) Scheme.
Support at Home program – Booklet for older people, families and carers
This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program.
Support at Home program – Booklet for older Aboriginal and Torres Strait Islander people, families and carers
This booklet is aimed at older Aboriginal and Torres Strait Islander people and their families and carers. It contains information about the Support at Home program.
Support at Home program – Q&As for communication with older people, families and carers – November 2024
This document has been developed to support in-home aged care providers to answer questions from older people, families and carers about the Support at Home program.
Support at Home service list
This document outlines the services that participants can access under the Support at Home program.
Support at Home – Fact sheet
This fact sheet provides a summary of the Support at Home program that will commence 1 July 2025. It also outlines the contributions participants in the program will pay.
Reforming in-home aged care to prioritise independence
We are committed to delivering in-home aged care reforms that will serve the needs of all older people, their families and carers – now and into the future.
Webinars
56:36
Support at Home program update for older people, families and carers – Webinar video
This webinar gave older people, families and carers an update on the Support at Home program, including information for existing care recipients transitioning into Support at Home from 1 July 2025.
Support at Home program update for older people, families and carers – Webinar
This webinar gave older people, families and carers an update on the Support at Home program, including information for existing care recipients transitioning into Support at Home from 1 July 2025.
1:28:56
In-home aged care update – Webinar
This webinar gave in-home aged care providers an update on the Single Assessment System, the Support at Home program’s Assistive Technology and Home Modifications (AT-HM) Scheme, and the actions providers need to take to be ready for the Support at Home program ahead of 1 July 2025.
In-home aged care update – Webinar
This webinar gave in-home aged care providers an update on the Single Assessment System, the Support at Home program’s Assistive Technology and Home Modifications (AT-HM) Scheme, and the actions providers need to take to be ready for the Support at Home program ahead of 1 July 2025.
59:47
Support at Home program questions and answers session – In-home aged care providers – Video
This targeted questions and answers session provided an opportunity to ask us questions about the Support at Home program and transition.
1:01:46
Support at Home program questions and answers session – Older people, families and carers – Webinar recording
This targeted questions and answers session provided an opportunity to ask questions about the Support at Home program and transition.
1:20:27
Support at Home program update – Webinar recording
This webinar gave aged care providers and older people, families and carers an update on the Support at Home program.
49:43
Ensuring the future of quality aged care – Video
Everyone with an interest in aged care was invited to join this webinar to learn more about the Aged Care Bill 2024, the Government’s response to the Aged Care Taskforce final report, and the Support at Home program.
Support at Home program questions and answers session – Older people, families and carers
This targeted questions and answers session provided an opportunity to ask us questions about the Support at Home program and transition.
Support at Home program questions and answers session – In-home aged care providers
This targeted questions and answers session provided an opportunity to ask us questions about the Support at Home program and transition.
Ensuring the future of quality aged care – Webinar
Everyone with an interest in aged care was invited to join this webinar to learn more about the Aged Care Bill 2024, the Government’s response to the Aged Care Taskforce final report, and the Support at Home program.
Support at Home program update – Webinar
This webinar gave aged care providers and older people, families and carers an update on the Support at Home program.
1:26:00
New Aged Care Act and Support at Home program update
This webinar provided updates on the development of the new Aged Care Act, a new model for regulating aged care, the strengthened Aged Care Quality Standards, and in-home aged care reforms, including the new Support at Home program. It will also include a live question-and-answer session.
New Aged Care Act and Support at Home program update
This webinar, held on 14 December 2023, provided updates on: the development of the new Aged Care Act, a new model for regulating aged care, the strengthened Aged Care Quality Standards, and in-home aged care reforms, including the new Support at Home program. It also included a live Q&A session.
1:59:19
Reforming in-home aged care update – 18 May 2023
Watch the recording from the reforming in-home aged care update webinar from 18 May 2023.
Reforming in-home aged care update – 18 May 2023
This webinar provides an update to older people, their families and carers, and the aged care sector on in-home aged care reform.
Reforming in-home aged care update – 7 December 2022
This webinar is for older Australians, their families and carers, and the aged care sector. It provides an update on the feedback we received on a new program for in-home aged care discussion paper. The webinar outlines the next steps for the reforms.
Reforming in-home aged care and regulation update – 31 August 2022
The Australian Government extended the reforms to in-home aged care until July 2024. This webinar will give older Australians, their families and carers, and the aged care sector an update on the reforms. The update will include progress on a new Aged Care Act and regulatory arrangements.
Support at Home Program and Regulation Update – Webinar
This webinar will discuss the Support at Home Program overview and summary documents recently released. The status of Support at Home regulation development and upcoming consultation opportunities will also be highlighted.
Reforms in home care
This webinar will outline how the aged care reforms will help senior Australians to remain independent and in control, living at home and connected to their community.
1:59:49
Transcript – Reforming in-home aged care and regulation update
Transcript of the webinar on 31 August 2022, covering updates on reforms to in-home aged care, the new Aged Care Act and regulatory arrangements.
Webinar slides
Commonwealth Home Support Programme (CHSP) update for providers
This webinar for Commonwealth Home Support Programme (CHSP) providers covers current and future program changes and funding opportunities. It also provides an update on the aged care reforms and what they mean for the CHSP.
Digital Transformation Tech Talk – 1 November 2023
Our Digital Transformation program creates a better-connected aged care network that is consolidated, sustainable, automated, and modern. You're invited to join the conversation through the Digital Transformation Tech Talk webinar series.
Aged Care Data and Digital Strategy
This webinar provides information to aged care workers, assessors, health clinicians and the broader sector on the Aged Care Data and Digital strategy which is scheduled to be launched in December 2023. We are seeking feedback on the draft strategy from mid-October.
Quality improvement in residential aged care
In this webinar, we share some practical Star Ratings and QI Program examples and advice to support residential aged care providers to improve quality and achieve better outcomes for residents.
Aged care COVID-19 supports update
In this webinar, we will provide the aged care sector with an update on the Australian Government aged care COVID-19 outbreak management supports. We will also provide an update on ATAGI advice on the additional vaccination dose, IPC lead nurse evaluation, PPE deployment and grants.
Quarterly Financial Report – what’s changed
This webinar is for providers of aged care. We provide details on up-coming changes to the Quarterly Financial Report (QFR).
MyMedicare webinar – 21 September 2023
We invite you to join our webinar where we will provide information on the MyMedicare practice and patient registration processes in preparation for patient registration from 1 October 2023.
MyMedicare webinar – 22 August 2023
We invite you to join our webinar where we will provide an overview of the MyMedicare benefits, linked incentives, and the registration process.
Digital Transformation Tech Talk – 7 September 2023
In this webinar we shared an update on our digital strategy, and updated on some key digital transformation initiatives (specifically, Quarterly Financial Reports (QFR) and Business-to-Government (B2G) exchange capabilities).
Foundations of the new Aged Care Act
This webinar provided information to older people, their families and carers, and the aged care sector on the proposed foundations of the new Aged Care Act. Consultation on these proposed elements ran from August to September 2023.
Join a Medical Costs Finder sign-up session for gastroenterologists, abdominal and gastrointestinal general surgeons and practice staff
The Medical Costs Finder is a useful tool for gastroenterologists, abdominal and gastrointestinal general surgeons and practice staff to educate their patients on the likely costs of private healthcare and to prevent ‘bill shock’. Join us to find out more about the website and how to sign up.
Exploring careers in mental health – Webinar, 17 July 2023
We invite you to join our ‘lunch and learn’ webinar to find out more information about a fulfilling career in mental health.
Opioid Dependency Therapies – session for pharmacists – 30 June 2023
We invite you to join our Opioid Dependency Therapies webinar where we will discuss the upcoming changes to the way in which ODT medicines will be listed on the PBS Schedule and what it means for your patients.
Opioid Dependency Therapies – session for primary care – 30 June 2023
We invite you to join our Opioid Dependency Therapies webinar where we will discuss the upcoming changes to the way in which ODT medicines will be listed on the PBS Schedule and what it means for your patients.
Digital Transformation Tech Talk – 12 July 2023
In this webinar the speakers provided an update on the policy priorities for the Aged Care reform agenda, a playback of our digital transformation timeline and addressed some of the most popular questions
Exploring careers in mental health
We invite you to join our ‘lunch and learn’ webinar to find out more information about a fulfilling career in mental health.
Greater transparency about aged care providers and services – Upcoming reporting requirements
This webinar gives aged care providers an overview of the process for submitting information about their operations on an annual basis. It also explore how data is captured through reporting mechanisms to improve transparency and provide insights into sector performance.
COVID-19 response update for primary care – 22 June 2023
This webinar on 22 June is part of a series to update primary care on the COVID-19 response and the vaccine rollout. The panel will provide key updates and answer participants’ questions.
Aged care Industry Labour Agreement
The Australian Government has introduced the Aged Care Industry Labour Agreement (ILA) to streamline the recruitment of qualified direct care workers from overseas to work in aged care.
Bonded Medical Program – Information Webinar for Bonded Medical Program Students – Frequently Asked Questions
The department has completed a nation-wide series of face-to-face Bonded Medical Program – Student information and consultation sessions across each of the twenty participating Australian universities. The webinar captures the frequently asked questions and answers from the information sessions.
COVID-19 response update for primary care – 8 June 2023
This webinar on 8 June is part of a series to update primary care on the COVID-19 response and the vaccine rollout. The panel will provide key updates and answer participants’ questions.
Increasing rural medical training – Sector stakeholder briefing
We held an online sector stakeholder briefing on 12 May 2023 with the Department of Education about increasing rural medical training. This briefing included information on an upcoming competitive grant round for 80 commencing medical Commonwealth Supported Places (CSPs).
Bonded Medical Program – Information webinar for Bonded Medical Program students
We have completed a nation-wide series of face-to-face Bonded Medical Program student information and consultation sessions across each of the twenty participating Australian universities.
Digital Transformation Tech Talk – 31 May 2023
In this webinar, the speakers provided an update on Aged Care reform, the Quality Indicators initiative, and the Support at Home program – as well as provided an update on our digital transformation roadmap and timeline.
Residential aged care 24/7 registered nurse responsibility: reporting, supplement and other information
This webinar provides information to the residential aged care sector on the new 24/7 registered nurse responsibility.
Reports
Assistive Technologies and Home Modifications Scheme for in-home aged care
The department is considering how best to deliver an assistive technologies and home modifications scheme in the new in-home aged care program. This report reflects the output from a co-design process with older people, their families and carers, industry professionals and government stakeholders.
Co-designing the care management role for the Support at Home Program
This report details the outcomes of co-design workshops exploring the future roles and responsibilities of the care manager. It provides recommendations for how this service might be structured so it best meets the needs of the aged care system in Australia.
A new program for in-home aged care – Summary
A summary of a new program for in-home aged care discussion paper and submission process.
A new program for in-home aged care – Discussion paper
This discussion paper canvasses key issues in the design of reforms to in-home aged care. It seeks the views of older Australians, their families and carers, the aged care sector, and any other community stakeholders on 5 key areas for the design of a new in-home aged care program.
In-home aged care service list – Survey results
An overview of the common themes and recommendations from the Service List Survey responses and what the department will do next.
Commonwealth Home Support Programme Data Study
We engaged Deloitte Access Economics to conduct a data study of the Commonwealth Home Support Programme (CHSP) to better understand variations across the states, territories, markets and consumer groups. This report presents the highlights and main patterns from the data analysis.
Options for an Assessment, Classification and Funding Model for a Single In-home Care Program
HealthConsult’s report identifying and evaluating options to develop an Assessment, Classification and Funding model for the varied needs of older people and their informal carers at home and in the community.
Home Care Provider Survey – analysis of data collected
A report on the findings of the Home Care Packages provider survey. Information includes the types, volume and cost of care and services delivered under the program.
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